Nortel 920-183 : Callpilot RIS.5.0 System Administrator

  • Exam Code: 920-183
  • Exam Name: Callpilot RIS.5.0 System Administrator
  • Updated: Aug 19, 2026
  • Q & A: 56 Questions and Answers

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Nortel 920-183 Exam Syllabus Topics:

SectionObjectives
CallPilot Services- Voice messaging services
  • 1. Voicemail system configuration
    • 2. Greeting and notification settings
      - Automated attendant features
      • 1. Menu tree configuration
        • 2. Call answering scripts
          System Administration- User and mailbox management
          • 1. User permissions and access control
            • 2. Mailbox creation and configuration
              - System configuration
              • 1. Time/date and system parameters
                • 2. Voice messaging configuration
                  CallPilot System Architecture- CallPilot hardware and system components
                  • 1. Server architecture overview
                    • 2. Telephony integration with Nortel PBX
                      - Software and operating environment
                      • 1. CallPilot Rls.5.0 software features
                        • 2. System services and processes
                          Maintenance and Troubleshooting- Backup and recovery
                          • 1. System backup procedures
                            • 2. Restore and disaster recovery
                              - System diagnostics
                              • 1. Fault isolation procedures
                                • 2. Log analysis and system monitoring
                                  Telephony Integration- Dial plan and extensions
                                  • 1. Extension mapping
                                    • 2. Call forwarding and voicemail routing
                                      - PBX integration
                                      • 1. Call routing and call answering rules
                                        • 2. Nortel Meridian / BCM integration concepts

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