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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. How do you measure the value of a Social Business implementation for a customer?

A) By the size of the purchase order they sign
B) By how satisfied the employees are
C) By how many "likes" they get on their Facebook page
D) By measuring key outcome-based goals that track return on investment for key strategies

2. What is the flagship (leading product) of IBM social software?

A) IBM Lotus Quickr
B) IBM Tivoli Manager
C) IBM Connections
D) IBM WebSphere

3. Which IBM product provides an easy-to-set-up team-based content-sharing solution that is a quick first step along the road to a Social Business?

A) IBM Lotus Quickr
B) IBM FileNet
C) IBM Lotus Protector
D) IBM Lotus Symphony

4. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?

A) They can provide legacy systems expertise
B) They provide installation, integration, and trusted consulting to ensure the success of the project
C) They can provide impressive presentations
D) They can provide discounted sales quotes

5. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B) We offer Facebook log-in credentials
C) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
D) We offer only cloud-based solutions

Solutions: