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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
B) They are priced for midsize businesses
C) They offer callers an option to provide feedback at the end of their call
D) They can be deployable in hours instead of days

2. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They feature industry-leading agent and supervisor desktops, call recording, and reporting
B) They can scale up to 10,000 simultaneous configured agents
C) They support blended multichannel inbound and outbound contacts
D) They can scale up to 5.000 supervisors
E) They supported by Avaya IP Office Support Services (IPOSS)

3. Which are four characteristics of the typical business with 10 to 1.000 employees /5 to 100 agents? {Select four.)

A) The CEO/Owner is most likely the buyer
B) The business believes that contact center capabilities are essential
C) IT is the buyer or strong influencer
D) The business values simplicity
E) The business considers the Contact Center important
F) The business lacks technical knowledge

4. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)

A) Present day customers are more apt to use voice, to contact a business
B) Businesses need to adapt to the needs of their end customers
C) End customers want to connect to the right person regardless of the media they use to connect
D) Other media types can be less expensive than using voice only

5. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya IP Office Contact Center
C) Avaya Contact Center select

Solutions: