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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 3
B) 2
C) 4
D) 1

2. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The salaries of the executives In the meeting
B) The design diagram for discussion with customer
C) The model numbers of the existing contact center equipment
D) The Avaya solutions and services Avaya could offer

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Avaya Multimedia Messaging
C) Presence Service
D) Microsoft Lync

4. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC 7 Base System and Voice ASIPP package

5. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Worry
B) Anxiety
C) Doubt
D) Uncertainty
E) Fear

Solutions: