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Facebook Certified Community Manager Sample Questions:

1. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Remove the member from the group and delete all comments and posts from the last 30 days.
B) Share the rules and guidelines as a comment on their post and monitor for future violations.
C) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
D) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.

2. A large parenting support group is open to all parents. It began in the UK without any advertising and now has a global community with members mainly in English-speaking countries.
The other location demographics are much smaller in size than the UK base but are steadily growing.
The group wants to be more culturally inclusive.
Which strategy can the community manager use to include all audience segments?

A) Repurpose content by reviewing and recycling previous posts.
B) Ask members which types of tools and content they want more of.
C) Increase engagement-type posts and use only new content to create engagement.
D) Research and change the content types to align with the demographics of all community members.

3. After several years of rapid growth, a highly engaged group loses its original community manager. When someone new assumes the role, they discover many posts violate community guidelines and require moderation. This new community manager therefore wants to establish a strong presence and clarify the group rules.
Which option is the most efficient method to re-establish communicate community guidelines?

A) Remove members who have previously violated the community guidelines
B) Tag members in a post when they violate the community guidelines
C) Comment on posts with links to the community guidelines
D) Share the community guidelines in an announcement post

4. A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?

A) Share exclusive access to the influencers Page and content for members
B) Post content customized by the influencers into the group and boost the posts
C) Host live video Q&A sessions in the group where the influencers host the session
D) Host a Q&A on Instagram Stories where members can submit questions to influencers

5. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Use an analytics tool to determine which content is best to provide.
B) Post applicable community guidelines and pin that post as an announcement.
C) Tag members in every topic discussion to encourage them to comment.
D) Mute members who repeatedly violate group rules.

Solutions: