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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 15600
B) 100000
C) 10400
D) 500000

2. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) High Availability Admin Sync
D) Avaya Supervisor

3. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Service Objective
B) Dynamic Queue Position
C) Dynamic Threshold Adjustment
D) Vector queuing priorities

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) There is a firewall between the PC and the CMS.
B) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
C) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
D) Avaya Terminal Emulator is being used on an unsupported operating system.

5. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Music-on-hold
B) Integrated Announcements
C) Local Announcements
D) Voice over IP

Solutions: