Avaya 7392X : Avaya Aura® Call Center Elite Implementation Exam

  • Exam Code: 7392X
  • Exam Name: Avaya Aura® Call Center Elite Implementation Exam
  • Updated: Sep 13, 2026
  • Q & A: 64 Questions and Answers

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Exam Specifications ― Format, Prerequisites, and Delivery Option

Also known as the Avaya Aura Call Center Elite Implementation exam, this 7392X is the sole requirement of the ACIS - Avaya Aura Call Center Elite certification. So, if you’re vying for the said designation, you need to go through this 90-minute evaluation that involves the completion of 63 questions. The minimum passing rate for such an evaluation is 66%, which technically means you need to get 42 correct answers out of the total number of questions. Furthermore, the test validates your advanced-level proficiency, hence the need for a certain level of knowledge must be complied with. As outlined by the Avaya Learning path, candidates must have initially completed the ACIS-7120 - Avaya Aura Core Components before opting for 7392X. This is a recommended qualification to furnish you with a deeper command of the fundamental features of the Avaya platform. This also prepares you for more complex aspects of the Aura Call Center Elite. And to enroll for the actual 7392X exam, you need to check out the Pearson VUE site and see the available testing options. The pricing, however, differs per country. It’s also suggested that you register at least 2 months prior to your preferred schedule to ensure you meet the preconditions.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174

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Certification Path for Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7392X certification exam.

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For more info about Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam

7392X Exam Reference

Avaya 7392X Exam Syllabus Topics:

SectionObjectives
Installation and Deployment- Platform Installation
  • 1. Software Installation
  • 2. Licensing and Initial Configuration
Solution Planning and Design- Customer Requirements Analysis
  • 1. Capacity and Sizing Considerations
  • 2. Call Center Architecture
Troubleshooting and Maintenance- Operational Support
  • 1. Problem Resolution
  • 2. Performance Monitoring
  • 3. Fault Isolation
System Integration- Avaya Aura Integration
  • 1. Communication Manager Integration
  • 2. Reporting and Adjunct Interfaces
  • 3. System Manager Integration
Call Center Elite Configuration- Call Routing and Vectoring
  • 1. VDNs
  • 2. Vectors
  • 3. Skills and Agent Configuration
Testing and Validation- Implementation Verification
  • 1. Acceptance Validation
  • 2. Functional Testing

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