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Avaya Oceana® Solution Support Sample Questions:

1. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) UCM
B) Context Store
C) Work Assignment
D) CSC

2. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Agent ID
B) Work Request Id
C) Work flow Type
D) Customer ID
E) Attributes

3. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is connected but there is a problem with the web chat snap-in.
C) The customer web chat is connected but there but no agents available In Avaya Oceana.
D) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

4. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkReque$tID=ContextStoreID and ContactlD=UClD
D) WorkRequestID=CustomerID=UClD=ContactID

5. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/cs/evenUog
B) /vat/log/Avaya/services/event.log
C) /var/log/Avaya/eventing/attivemq.log
D) /var/log/Avaya/dcm/event.log

Solutions: