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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?

A) Create one child product for all cost components.
B) Create custom fields on the line item object for each cost component.
C) Create child products for each cost component.
D) Create different pricing elements for each cost component.

2. An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up the Advanced Rule on the Order with the Entity Filter type "Qualification." The filter selects the accounts with the condition CreatedDate < 365 days.
Which scenario should be executed during the testing phase?

A) Test the account creation: Accounts older than 365 days will not be qualified for creation.
B) Test the product eligibility: The product will not be not available for accounts older that 365 days
C) Test the order creation: Order can't be created for the account older than 365 days.
D) Test the account creation: Accounts younger than 365 days won't be qualified for creation.

3. Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers

A) Select Self-Serve Portal components from the Energy and Utilities Cloud industry Process Library.
B) Create customer community user profiles for the Utilities self-serve portal.
C) Set up Utilities self-serve templates on your target org.
D) Create an Experience cloud site to set up a sample digital experience site on your target org.

4. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Assign the relevant lightning pages to the energy company's service agent user profile
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Configure a custom Salesforce Service Cloud console.

5. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A) Energy and Utilities Base Service
B) Energy and Utilities Base
C) Energy and Utilities Base for Digital Experience Partner
D) Energy and Utilities Cloud for Digital Experience User

Solutions: