IBM C2090-045 : IBM Information Management Front End Tools and Processes

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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A. send customer a closure request and details of APAR
B. close the call advising of APAR details in next release
C. send customer APAR details and details of next release
D. pass the call to next level of support to confirm fix

Question 2

What is the taxonomy spreadsheet?

A. alist of all OneTeam Component IDs for the Tivoli Domain
B. a list of all Fastpath Component IDs for the Tivoli Domain
C. a list of all supported Component IDs for all Domain/Platform
D. a list of all supported Component IDs for the Tivoli Domain

Question 3

What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A. Make sure that Bluepages is always up to date with current contact information.
B. Make sure, all people have your mobile phone number, to contact you any time.
C. As soon as you are in the office, make sure that you tell everyone you are available now.
D. Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.

Question 4

How can a CRF be changed when incorrect/missing information is found?

A. Everyone can change a CRF using CCWIN.
B. Contact the Duty Manager to change the CRF.
C. Contact the CRF owner and have them change the CRF.
D. Everyone can change a CRF using RETAIN.

Solutions: