ServiceNow CIS-HR : Certified Implementation Specialist-Human Resources

  • Exam Code: CIS-HR
  • Exam Name: Certified Implementation Specialist-Human Resources
  • Updated: Sep 03, 2026
  • Q & A: 130 Questions and Answers

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About ServiceNow CIS-HR Exam

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What is the exam cost of CIS-HR Exam

The exam cost is 49 USD. To sign up for the CIS-HR exam, you need to log in to the ServiceNow Partner Network

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CIS-HR Certification Application Process

Please note that you must have at least 3 years of professional experience in the IT industry to be eligible to apply. ServiceNow will validate your Professional Experience History upon submission of your application. The Business Continuity exam is worth 10 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Business Continuity activities. The job roles that are supported by this certification include the following:

The Change Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Change Management activities. The job roles that are supported by this certification include the following: The Service Delivery exam is worth 30 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Service Delivery activities. The job roles that are supported by this certification include the following: The Knowledge Management exam is worth 20 percent of the total CIS-HR certificate. This exam a candidate's knowledge and skills related to Knowledge Management activities.

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What is CIS-HR Certification

ServiceNow is an automated business service management application that allows organizations to deliver services in Exam, production, and support environments through a single configuration, enabling users to control every aspect of their service. The CIS-HR Certification program which is also covered in CIS-HR Dumps which is designed to Exam a person's ability to work with ServiceNow as a certified ServiceNow consultant. A CIS-HR Certified Consultant not only has the knowledge and experience needed to mentor others but also possesses the skills needed to train organizations on how to use ServiceNow for service management.

If you don't know how to install and configure ServiceNow, or have had little experience working with the application, you will need some additional training before you start your certification process.

An organization's service management and its personnel are arguably two of its most crucial assets. The CIS-HR Certification is the professional certification that validates a candidate's knowledge, skills, and experience needed to effectively work with ServiceNow as a certified consultant. It proves that the candidate has acquired both the knowledge and experience needed to mentor others as well. This certification is not just for business users or IT personnel looking to advance their careers. It's also a valuable asset for anyone who is interested in computing or information technology.

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How to register for the CIS-HR Exam

To purchase the CIS-HR exam, you should be a member of the ServiceNow Partner Program.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf

ServiceNow CIS-HR Exam Syllabus Topics:

SectionWeightObjectives
HR Journeys and Lifecycle Events20%- Onboarding / Offboarding / Transfers
- Activity Sets and triggers
- Journey Designer
- Lifecycle event configuration
Core HR Applications and Employee Center30%- HR Case Management
- Employee Center configuration
- HR Dashboards and Reporting
- HR Administration
HR System Architecture30%- HR Service Delivery architecture
- HR criteria and targeting
- HR services and catalog structure
- HR data model (HR Case, HR Profile, tables)
Security and Data Protection20%- HR data security model
- Contextual security for HR cases
- Confidential HR data handling
- Role-based access control

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