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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What can be considered a corrective action for a critical issue?

A) The assessment of the situation has been completed.
B) The customer was contacted within the Service Level Agreement (SLA).
C) A workaround has been provided to the customer.
D) The incident was acknowledged by its processor.

2. As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A) Each customer and message is unique so previous solutions are not useful.
B) Contact the customer to find out what the solution was for their solved message.
C) Document solutions and share this information with your colleagues.
D) Keep the solutions only in the previously solved messages.

3. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY_SETUP
B) SMSY
C) MSY_SETUP
D) SOLMAN_WORKCENTER

4. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) Additional recommendations from support consultants
C) System configuration
D) User's login and password

5. What can the processor use in the Service Desk for message processing? (Choose two)

A) Business Process Monitoring Work Center
B) Incident Management Work Center
C) Transaction INCMAN
D) CRM_DNO_MONITOR transaction within SAP GUI

Solutions: