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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?

A) On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
B) In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
C) On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
D) On the Search page, select the appropriate objects in the property editor for the Search Results component.

2. Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve content that matches customers' interests.
Mow should the Experience Cloud consultant implement this?

A) Create an Authentication Provider by choosing Google as the provider type and add relevant parameters to access the customers' basic profile data.
B) Set up a login flow for communities that accepts the customers' Google credentials and matches with the credentials stored on the user records in Salesforce.
C) Create a custom login page using Lightning components and use the Google REST API to access customers' basic profile data.
D) Create a custom self-registration page and a custom login page by using Visualforce and Apex controllers.

3. Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

A) Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
B) Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
C) Publish the community, which will send out the welcome emails.
D) Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.

4. Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers

A) Fix the header's Position.
B) Download an app from AppExchange
C) Edit the default navigation
D) Write custom code

5. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A) Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
B) Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
C) Extend the Standard Role Hierarchy setting departments as child accounts.
D) Enable the External Account Hierarchy setting departments as child accounts.

Solutions: