Genesys GCX-WFM : Cloud CX Workforce Management Certification

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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

Question 1

In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A. Check for scheduling conflicts
B. Verify agent login times
C. Ensure activities align with business needs
D. Add an approval signature

Question 2

Which two components are configured in a service goal template?
(Choose two)
Response:

A. Service Level
B. Average Handle Time
C. Forecast Editor
D. Call Volume Reports

Question 3

When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Schedule Editor
B. Activity Code Manager
C. Shift Configurator
D. Work Plan Editor

Question 4

The forecast editor in Genesys Cloud primarily serves which purpose?
Response:

A. To define agent skill levels
B. To manage agent interactions
C. To handle quality assurance
D. To predict call volume and scheduling needs

Question 5

Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A. Counts as Work Time
B. Daily Paid Time
C. Start Time is Relative to Shift Start
D. Copy Shifts to Days

Solutions: