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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) The warranty is void on the optional part once installed.
B) It assumes the remainder of the notebook's warranty.
C) It maintains its one-year warranty.
D) It maintains its 90-day warranty.

2. What should a customer ship to HP when required to return a product for repair?

A) the entire product, including power supply, mouse, and case, so HP can ensure full functionality and product protection
B) the product with the hard drive, memory, and removable media removed as long as the removed parts are not defective
C) the entire product along with the username and password so user information can be migrated to a new unit if the product cannot be repaired
D) all components of the product including storage drives unless the storage includes sensitive data and the problem is not caused by the storage drives

3. How can you determine if an inaccessible drive is enabled?

A) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled
B) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
C) Replace the storage device with a verified working device. If it works, the drive is enabled.
D) Press F8 during start up to access safe mode, and run diagnostics.

4. What can result from a computer losing power during a BIOS upgrade if the computer does not have a FailSafe Boot Block?

A) The computer reverts to the earlier version of BIOS because HP BIOS updates are fully redundant and include built-in backup and restore in case of power loss during upgrade.
B) The system ROM can become corrupt causing the system board to fail requiring replacement of the system board.
C) The system memory can become corrupt requiring replacement of the memory.
D) The update fails, but HP BIOS updates can always be re-run to return the computer to a working state even if power is lost during a BIOS update.

5. A technician visiting a customer site finds spilled coffee on a malfunctioning HP notebook computer. The notebook has a standard warranty and requires new parts to complete the repair. How does this condition affect the warranty? (Select two)

A) The warranty covers this type of accidental damage protection.
B) This condition voids the standard warranty.
C) Contamination issues void the warranty only for mouse devices and keyboards.
D) The warranty is unaffected if the customer has purchased accidental damage protection.

Solutions: