ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are sources of best practice?
1.Academic research
2.Internal experience
3.Industry practices

A) 1 and 2 only
B) 2 and 3 only
C) All of the above
D) 1 and 3 only

2. What is a RACI model used for?

A) Monitoring services
B) Recording configuration items
C) Performance analysis
D) Defining roles and responsibilities

3. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Demand management
B) Incident management
C) Request fulfillment
D) Release and deployment management

4. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 2 only
B) None of the above
C) 2 and 3 only
D) 1 and 3 only

5. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) 1 only
B) Both of the above
C) 2 only
D) Neither of the above

Solutions: