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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the 'optimize and automate' guiding principle is CORRECT?

A) Technology eliminates the need for human intervention
B) Activities should be automated before they are optimized
C) Automation is best applied to non-standard tasks
D) Automation frees human resources for more complex activities

2. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Service level manager
B) Problem analyst
C) Change authority
D) Service desk agent

3. What varies in size and complexity, and uses functions to achieve its objectives?

A) An organization
B) A practice
C) An outcome
D) A risk

4. Which is included in the purpose of the 'service level management' practice?

A) To ensure accurate information about the configuration of services is available
B) To ensure that suppliers and their performance are managed appropriately
C) To set clear business-based targets for service levels
D) To maximize the number of successful service and product changes

5. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service level management
B) Relationship management
C) Supplier management
D) Service desk

Solutions: