IBM P6040-014 : IBM SurePOS 500 Models 5x5 Technical Mastery

  • Exam Code: P6040-014
  • Exam Name: IBM SurePOS 500 Models 5x5 Technical Mastery
  • Updated: Sep 12, 2026
  • Q & A: 65 Questions and Answers

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IBM P6040-014 Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration25%- Hardware installation
  • 1. Component replacement
    • 2. ESD safety procedures
      - Software setup
      • 1. Operating system support
        • 2. Remote management tools
          Diagnostics and Troubleshooting35%- Component-level troubleshooting
          • 1. Display and peripherals
            • 2. Network and communication
              • 3. Power and storage
                - Startup and POST analysis
                • 1. LED and beep codes
                  • 2. Diagnostic utilities
                    Maintenance and Support Resources20%- IBM support tools
                    • 1. Documentation and technical notes
                      • 2. Knowledgebase access
                        - Service procedures
                        • 1. Field replaceable units
                          • 2. Preventive maintenance
                            System Overview and Architecture20%- Hardware specifications
                            • 1. I/O ports and expansion
                              • 2. Processor and memory
                                • 3. Cooling and power design
                                  - Features and design concepts
                                  • 1. Tool-less serviceability
                                    • 2. Environmental specifications

                                      IBM SurePOS 500 Models 5x5 Technical Mastery Sample Questions:

                                      Question #1

                                      Which operating system is NOT supported on the IBM SurePOS 5x5?

                                      • A. IBM PC DOS 2000
                                      • B. Microsoft Windows 2000
                                      • C. IBM 4690 Operating System
                                      • D. Microsoft Windows Embedded for Point of Service
                                      • E. Microsoft Windows XP Professional
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Question #2

                                      The touch screen is not working even though all wires and cables havebeen secured. Running diagnostics does not reveal any issues. What is the next troubleshooting step?

                                      • A. reinstall the touch screen drivers
                                      • B. replace the touch screen display
                                      • C. replace the system board
                                      • D. replace the touch screen LCD assembly
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A  🗳️

                                      Question #3

                                      Which resource is available to determine if a problem experienced with the IBM SurePOS 5x5 system has already been resolved and documented?

                                      • A. IBM POS Knowledgebase
                                      • B. IBM RSS Online Library of Problem Resolutions
                                      • C. 1-800-IBM HELP and follow the product menu selections
                                      • D. IBM RSS Online Archives
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A  🗳️

                                      Question #4

                                      In order to preventelectrostatic discharge (ESD) damage when removing or replacing parts in the IBM SurePOS 5x5, which preliminary step should be taken before opening the device?

                                      • A. wear rubber gloves to reduce ESD
                                      • B. stand on an ESD treated rubber mat
                                      • C. remove wool clothing to reduce ESD
                                      • D. connect an ESD wrist strap and cord
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Question #5

                                      After the IBM SurePOS 5x5 is powered down, which action should be taken if the fan is still running?

                                      • A. replace the power supply fan
                                      • B. nothing; this is normal for the type of power supply used
                                      • C. ensure that the hard disk drive fan and the processor fan are plugged into the system board
                                      • D. using a voltmeter; verify that the power supply output voltage is +12.0 V
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

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