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CompTIA PDI+ Beta Sample Questions:

1. A laser device has dark streaks on copies and prints. Which of the following actions is the BEST way for a technician to isolate the problem by eliminating non-causes?

A) Generate internal test pages.
B) Clean the glass and ADF rollers.
C) Calibrate color registration and balance.
D) Replace the toner cartridges.

2. When implementing a shared printer on the network, the driver resides on:

A) the switch.
B) a server.
C) the printer.
D) a domain controller.

3. When dealing with a customer in regards to a problem with paper feed orientation, which of the following is the MOST appropriate terminology to use for better understanding?
(Select TWO).

A) Front/back
B) Landscape
C) Portrait
D) Top/bottom
E) Side to side

4. When troubleshooting image quality problems on a MFD, a technician observes a black line on the output in a simplex copy or print. Which of the following is the cause of the problem?

A) Transfer unit
B) CCD assembly
C) Scanner glass
D) Photoconductor

5. A customer is printing to their MFD and the output is coming out on a printer in another room.
Which of the following is the MOST likely cause of this issue?

A) Port settings
B) Gateway address
C) Print driver version
D) Default settings

Solutions: