Pegasystems PEGACPCSD23V1 : Certified Pega Customer Service Developer 23

  • Exam Code: PEGACPCSD23V1
  • Exam Name: Certified Pega Customer Service Developer 23
  • Updated: Jul 20, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: User Experience20%- Composite UI patterns
- Composite tabs configuration
- Constellation UX best practices
Topic 2: Data Integration15%- Common Data Model purpose and components
- Entity and relationship configuration
- Storage and external data options
Topic 3: Interaction Management15%- Dialog configuration
- Pega Knowledge integration
- Business conditions and verification
Topic 4: Business Outcomes5%- Aligning implementation with business goals
Topic 5: Reporting5%- Dashboard configuration
- Insights creation
Topic 6: Channels15%- Digital Messaging and Messaging AI
- Email bots and voice channels
- Pega Call configuration
Topic 7: Application Development15%- Center-out architecture
- Coexistence and modular reuse
- Application development lifecycle
Topic 8: Case Management10%- Case templates and configuration
- Customer Service case creation best practices
- Service requests

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