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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Resolutions
B) Manage Service Request Products
C) Manage Service Request Status Values
D) Manage Service Request Severities
E) Manage Service Request Categories
F) Manage Service Request Queue

2. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
B) Select the Manage Capacities task.
C) In the Work Assignments section, modify the default value in the Capacity field to a new value.
D) Modify the default values in the Capacity fields for the channels.

3. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B) Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.

4. Which four actions does the REST API for Service Requests (SRs) allow?

A) Create SR
B) Delete SR by SR title
C) Delete SR by SR number
D) Update SR milestone
E) Update SR assignee

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Delete activity
B) Delete message
C) Update SR reference
D) Update resource manager
E) Update resource member

Solutions: