Oracle Fusion Service 2026 Implementation Professional : 1Z0-1064-26

  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Oct 01, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Data Migration and Integration- Data import/export
  • 1. Import Management tool
    • 2. FBDI import
      Work Assignment and Routing- Queues and assignment rules
      • 1. Agent capacity and availability
        • 2. Queue configuration
          • 3. Assignment rules based on SR attributes
            - Omnichannel routing
            • 1. Work starvation prevention
              • 2. Cross-channel workload distribution
                Notifications, Emails, and Interactions- Email processing
                • 1. Inbound/outbound email channels
                  • 2. Email templates and interaction tracking
                    - Notifications and collaboration
                    • 1. In-app notifications
                      • 2. Internal collaboration tools
                        Customer Entitlements and Action Plans- Action Plans
                        • 1. Execution within service requests
                          • 2. Action plan templates
                            - Entitlements and SLAs
                            • 1. Coverage and service tiers
                              • 2. Notifications and performance tracking
                                • 3. Milestones and operating calendars
                                  Redwood UX and AI Features- AI capabilities
                                  • 1. Knowledge recommendations
                                    • 2. SR classification AI
                                      - Redwood interface configuration
                                      • 1. Activities timeline
                                        • 2. Workflow implementation platform
                                          Digital Customer Service and Chat- Digital Customer Service (DCS)
                                          • 1. Embedding Fusion Service in external apps
                                            • 2. UI themes and branding
                                              - Chatbot and automation
                                              • 1. Virtual assistant configuration
                                                Managing and Extending Service Requests- Application Composer extensions
                                                • 1. Groovy scripting for business logic
                                                  • 2. Custom objects and fields
                                                    • 3. Object workflows
                                                      - Service Request configuration and lifecycle management
                                                      • 1. SR outcomes and resolutions
                                                        • 2. Profile options and system configuration
                                                          • 3. Service catalog and category hierarchy
                                                            • 4. User and role management
                                                              • 5. Scheduled processes and automation
                                                                Productivity and Contact Center Tools- Agent productivity tools
                                                                • 1. Dashboards and analytics
                                                                  • 2. SmartText configuration
                                                                    • 3. Hotkeys and shortcuts
                                                                      Computer Telephony Integration (CTI)- Telephony integration setup
                                                                      • 1. Screen pop functionality
                                                                        • 2. Redwood CTI toolbar setup
                                                                          • 3. Call flows configuration

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            Question #1

                                                                            When creating localized Digital Customer Service applications, in which order would you perform the following steps?
                                                                            1. Update the English message as needed for your DCS application.
                                                                            2. Export the English language message bundle.
                                                                            3. Translate the English message bundle to all desired languages.
                                                                            4. Import translated message bundles.

                                                                            • A. 3,2,4,1
                                                                            • B. 1,2,3,4
                                                                            • C. 1,3,2,4
                                                                            • D. 2,4,3,1
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Question #2

                                                                            Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
                                                                            Which four steps are required to define this new category?

                                                                            • A. Complete Category Name.
                                                                            • B. Select the task Manage Service Request Categories.
                                                                            • C. Check the Active flag.
                                                                            • D. Select Service Catalog in Functional Areas.
                                                                            • E. Select Create Category > Create Child Category.
                                                                            • F. Select Status = "Active".
                                                                            • G. Select Create Category > Create Top-Level Category.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B,E,F,G  🗳️

                                                                            Question #3

                                                                            Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

                                                                            • A. In includes a preview option for all standard and custom object pages.
                                                                            • B. It allows edits to dashboard pages.
                                                                            • C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
                                                                            • D. It requires proper permissions to use the tools and additional permissions to edit the desired object.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: C  🗳️

                                                                            Question #4

                                                                            You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
                                                                            Which is the main reason for this issue?

                                                                            • A. The environment was not provisioned correctly and the service module is missing.
                                                                            • B. The team members have not established the e-mail feature on the Offerings page.
                                                                            • C. There are no specific e-mail tasks available.
                                                                            • D. The team members don't have the Email Administrator Role provisioned.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Question #5

                                                                            Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            • A. Assign object access roles to an administrative user.
                                                                            • B. Map a Visual Builder Cloud Service business object to the object API.
                                                                            • C. Assign the new business object to a page.
                                                                            • D. Assign the new business object to a new component.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A,B  🗳️

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