Oracle 1Z1-1064 : Oracle Engagement Cloud 2019 Implementations Essentials

  • Exam Code: 1Z1-1064
  • Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
  • Updated: Oct 25, 2026
  • Q & A: 76 Questions and Answers

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About Oracle 1Z1-1064 Exam

Many people abandon a goal not because they lack ability, but because persistence runs out. The VCETorrent Oracle Engagement Cloud 2019 Implementations Essentials package is built for the second mile: 76 practice questions you can chip away at, one honest session at a time.

Oracle 1Z1-1064 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Engagement Cloud 2019 Implementation Essentials
Exam Number:1Z0-1064
Exam Price:USD 245
Available Languages:English
Exam Duration:120 minutes
Real Exam Qty:70
Exam Format:Multiple Choice
Certificate Validity Period:Oracle version-based certification (until credential retirement)
Passing Score:64%
Related Certifications:Oracle Engagement Cloud Certified Implementation Specialist
Sample Questions:Free Download 1Z1-1064 Exam PDF Torrent
Exam Way:Online proctored or test center delivery through Oracle's authorized testing provider.
Pre Condition:No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects.
Official Syllabus URL:https://education.oracle.com/oracle-engagement-cloud-2019-implementation-essentials/pexam_1Z0-1064

Oracle 1Z1-1064 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Application Composer and Customization20%- Customization Framework
  • 1. Custom objects and fields
  • 2. Groovy scripting
  • 3. Page customization
Topic 2: Sales Configuration22%- Sales Objects Setup
  • 1. Leads and opportunities
  • 2. Territories and forecasts
  • 3. Accounts and contacts
Topic 3: Business Processes and Automation15%- Automation Features
  • 1. Workflows
  • 2. Triggers and rules
  • 3. Approvals
Topic 4: Reporting and Analytics10%- Analytics and Reporting
  • 1. Dashboards
  • 2. Performance metrics
  • 3. OTBI reporting
Topic 5: Sales Foundation15%- Sales Cloud Overview
  • 1. Application architecture
  • 2. Business processes and capabilities
Topic 6: Users, Security and Resource Management18%- Security Configuration
  • 1. Data access controls
  • 2. Resource organization
  • 3. Users and roles

Answers About the Oracle Engagement Cloud 2019 Implementations Essentials Exam

The Oracle Engagement Cloud 2019 Implementations Essentials exam contains 70 to complete within 120 minutes. Timed simulation in the VCETorrent Desktop Test Engine teaches that rhythm before exam day does.

No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.

VCETorrent issues a full refund if you take the Oracle Engagement Cloud 2019 Implementations Essentials exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.

Oracle recommends these training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:

    Follow the training with steady self-testing — the 76 practice questions from VCETorrent help you apply theory and fill any gaps the training leaves.

    The Oracle Engagement Cloud 2019 Implementations Essentials exam requires 64% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the VCETorrent engines before booking is the cheaper option.

    The official Oracle Engagement Cloud 2019 Implementations Essentials outline defines 6 domains. The leading three are Business Processes and Automation (15%), Users, Security and Resource Management (18%), and Application Composer and Customization (20%). The full list is in the topics section above, and VCETorrent's 76 practice questions cover each one.

    Online proctored or test center delivery through Oracle's authorized testing provider. Register for the Oracle Engagement Cloud 2019 Implementations Essentials exam through these official channels:

      After booking, VCETorrent delivers your practice questions within 1 minute — preparation starts the same day.

      The 1Z1-1064 exam is a Oracle certification exam validating the Oracle Engagement Cloud 2019 Implementations Essentials syllabus shown above. It belongs to these credential paths: Oracle Engagement Cloud Certified Implementation Specialist. Candidates in 2026 prepare for it with VCETorrent's 76 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.

      Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Unsure which suits you? Apply for the free demos and compare — the 76 practice questions are identical across versions, so the only question is preference. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.

      Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:

      Question #1

      Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
      What is the problem?

      • A. Incorrect configuration of the inbound profile option:
        SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
      • B. The configured frequency to retrieve emails is too long.
      • C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
      • D. Incoming messages have a custom filter.
      Reveal Solution  Discussion  0

      Correct Answer: D  🗳️

      Question #2

      Which three types of data are included in the interaction associated with a normal call flow?

      • A. Start time of the call
      • B. Contact name
      • C. Channel
      • D. Service Request create date
      • E. Agent name
      Reveal Solution  Discussion  0

      Correct Answer: B,D,E  🗳️

      Question #3

      Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
      Which option allows the customer to address the problem, so that all users can get articles in their native language?

      • A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
      • B. Modify the original base locales of the articles to match the target language.
      • C. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
      • D. Enable new locales for the languages to be used and provision designated users to translate the articles.
      Reveal Solution  Discussion  0

      Correct Answer: D  🗳️

      Question #4

      Which two options are true about reporting on milestones?

      • A. Administrator-defined milestone data is not included in Analytics.
      • B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
      • C. No standard reports on milestones are provided.
      • D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
      Reveal Solution  Discussion  0

      Correct Answer: A,B  🗳️

      Question #5

      Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
      Which two steps do you have to follow to limit the channel capacity as required?

      • A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
      • B. Select the Manage Capacities task.
      • C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
      • D. Modify the default values in the Capacity fields for the channels.
      Reveal Solution  Discussion  0

      Correct Answer: A,D  🗳️

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