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Oracle Engagement Cloud 2019 Implementations Essentials : 1Z1-1064
- Exam Code: 1Z1-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Oct 25, 2026
- Q & A: 76 Questions and Answers
About Oracle 1Z1-1064 Exam
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Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1064 |
| Related Certifications: | Oracle Engagement Cloud Certified Implementation Specialist |
| Exam Format: | Multiple Choice |
| Exam Price: | USD 245 |
| Passing Score: | 64% |
| Certificate Validity Period: | Oracle version-based certification (until credential retirement) |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Real Exam Qty: | 70 |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center delivery through Oracle's authorized testing provider. |
| Pre Condition: | No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementation-essentials/pexam_1Z0-1064 |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 10% | - Analytics and Reporting
|
| Sales Configuration | 22% | - Sales Objects Setup
|
| Users, Security and Resource Management | 18% | - Security Configuration
|
| Business Processes and Automation | 15% | - Automation Features
|
| Application Composer and Customization | 20% | - Customization Framework
|
| Sales Foundation | 15% | - Sales Cloud Overview
|
Your 1Z1-1064 Exam Questions Answered
Oracle recommends these training resources for the Oracle Engagement Cloud 2019 Implementations Essentials exam:
Follow the training with steady self-testing — the 76 practice questions from VCETorrent help you apply theory and fill any gaps the training leaves.
The Oracle Engagement Cloud 2019 Implementations Essentials exam contains 70 to complete within 120 minutes. Timed simulation in the VCETorrent Desktop Test Engine teaches that rhythm before exam day does.
The official Oracle Engagement Cloud 2019 Implementations Essentials outline defines 6 domains. The leading three are Sales Foundation (15%), Business Processes and Automation (15%), and Users, Security and Resource Management (18%). The full list is in the topics section above, and VCETorrent's 76 practice questions cover each one.
The 1Z1-1064 exam is a Oracle certification exam validating the Oracle Engagement Cloud 2019 Implementations Essentials syllabus shown above. It belongs to these credential paths: Oracle Engagement Cloud Certified Implementation Specialist. Earning the credential in 2026 can strengthen a career, and VCETorrent prepares candidates with 76 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Online proctored or test center delivery through Oracle's authorized testing provider. Register for the Oracle Engagement Cloud 2019 Implementations Essentials exam through these official channels:
After booking, VCETorrent delivers your practice questions within 1 minute — preparation starts the same day.
The Oracle Engagement Cloud 2019 Implementations Essentials exam requires 64% to pass, and registration costs USD 245. A failed attempt means paying the same fee again — a readiness check with the VCETorrent engines before booking is the cheaper option.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Download the demo first, experience the materials, and choose the format you like best — all 76 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
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No mandatory prerequisite. Oracle recommends experience with Oracle Engagement Cloud implementation projects. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Question #1
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
- A. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
- B. DCS is a visual development tool for creating applications in VBCS.
- C. VBCS is a visual development tool for creating applications in DCS.
- D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Correct Answer: A,C 🗳️
Question #2
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
Correct Answer: A,B 🗳️
Question #3
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. Click the Show Advanced Search icon.
- B. In Advanced Search, confirm Record Set = Assigned to Me.
- C. Change the section identified with Status = New
- D. In Advanced Search, select Action > Update.
- E. In Advanced Search, save and select the "Set as Default" box.
- F. In Advanced Search, Add Channel Type = Web.
Correct Answer: A,B,C,E,F 🗳️
Question #4
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the attributes of service requests to use as criteria for your rule assignments
- B. the attributes of queues to use as criteria for your rule assignments
- C. the candidates of service requests to use as criteria for your rule assignments
- D. the candidates of queues to use as criteria for your rule assignments
- E. the rule sets you want to create and the rules to include in each rule set
Correct Answer: C,D,E 🗳️
Question #5
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Filter the selection of the product related to the service request, when filtering by a particular category.
- B. Categories facilitate the assignment of an agent to the service request.
- C. Categories determine the steps an agent must follow to close the service request.
- D. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
- E. The hierarchical structure of the categories helps to improve the service request classification.
Correct Answer: B,D,E 🗳️
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