Avaya 3302 : Avaya Contact Center Control Manager Implementation and Maintenance Exam

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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you selectACCCM services
B) after you install the Microsoft SQLServer
C) after you install ACCOM
D) afteryou install Microsoft Windows 2008 Server R2

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Assign agentsinto ACCCM virtual groups.
B) Allow agents to change their skill assignments.
C) Assign agentsinto an extension group.
D) Assign agents into organization chart teams.

3. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) in a virtual environment. Which two virtual Nation platforms are supported by ACCCM? (Choose two.)

A) Virtual Server 2008, vSphere
B) CoWare, Xen
C) Xen, Hyper-V
D) VMwareESXI3.x, vSphere
E) FSXI 3x, Virtual Server 2005 R2

4. You have just been asked to install Microsoft Internet Information Server (IIS) for an Avaya Contact Center Control Manager (ACCCM) installation. Which Microsoft Manager allows you to install this on a 2008 R2 server?

A) Administrative Tools
B) Server Manager
C) ComputerManager
D) Control Panel

5. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Select the language in the ACCCM userInterface Language Meld for each location.
C) Enter the language in the Language field that displays for each object.
D) Enable Support Local Language in the System Parameters.

Solutions: