Avaya 6202.1 : Avaya Aura(TM) Contact Center Implementation Exam

  • Exam Code: 6202.1
  • Exam Name: Avaya Aura(TM) Contact Center Implementation Exam
  • Updated: Sep 15, 2026
  • Q & A: 65 Questions and Answers

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Avaya 6202.1 Exam Syllabus Topics:

SectionObjectives
Troubleshooting and Support- Common system issues and resolution methods
- Diagnostics and log analysis
Call Routing and Contact Handling- Vectoring and contact treatment logic
- Routing strategies and call flow design
Installation and Configuration- System deployment and initial setup
- Configuration of Contact Center applications
  • 1. Agent and skill configuration
    • 2. Call routing configuration
      Avaya Aura Contact Center Architecture- Core components and system architecture overview
      - Integration with Avaya Aura platform components
      • 1. Session Manager and SIP architecture
        • 2. Avaya Aura Communication Manager integration
          Administration and Maintenance- Monitoring and reporting tools
          - User and agent management
          - System administration tasks

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