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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Soft Boundaries
B) EmergencyPolicy
C) High Intensity
D) Customer First

2. Universal Containers has a call center that responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.
Which permission set license should be assigned to the Call Center Agents?

A) FSL Agent License
B) FSL Resource License
C) FSL Dispatcher License
D) FSL Admin License

3. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Work Orders to Assets
C) Products to Accounts
D) Work Orders to Products

4. Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers

A) FSL Admin Permissions
B) FSL Resource Permissions
C) FSL Agent Permissions
D) FSL Dispatcher Permissions

5. Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

A) Custom fields for change tracking on Assets
B) A Work Order related list on Assets
C) A Product related list on Assets
D) Field HistoryTracking on Assets

Solutions: