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Salesforce Certified Field Service Consultant Sample Questions:

1. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Leverage Resource Schedule Optimization.
B) Shuffle daily work manually via the Gantt.
C) Configure the Auto Dispatch scheduled job.
D) Enable Drip-feed to dispatchthe next appointments.

2. How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?

A) Create Work Types and Locations.
B) Create Work Types with Products Consumed.
C) Create Work Types with Work Order Line Items.
D) Create Work Types with Products Required.

3. Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

A) The Preventative Maintenance Gantt and filter the list to show only desired work orders
B) The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
C) The Dispatcher Console Appointment list and filter the list to show only desired service appointments
D) The Dispatcher Console Map and filter the list to show onlydesired service appointments

4. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a two-service crew
C) Create a crew with two technicians

5. Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A) Work Order Record Types for Break-fix, Install, and Inspection.
B) Work Type Line Items for Install, Break-fix, and Inspections.
C) Work Types and Skill Requirements for Install, Break-fix, and Inspections.
D) Work Order custom fields to define Install, Break-fix, and Inspections.

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