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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where can you find people in your organization and add external contacts to the organization?

A) Activity
B) Location
C) Directory
D) Documents

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Public Interface Services
C) Communication Services
D) Application Services

3. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 2 GB
B) 100 MB
C) No Limit
D) 10 MB

4. Calling Name and Address can be overridden.

A) True
B) False

5. How many categories of routing are there in a Call Route under the Call Routing page?

A) 3
B) 2
C) 4
D) 5

Solutions: