Aug 27, 2021 Step by Step Guide to Prepare for GCP-GC-IMP Exam BrainDumps
GCP-GC GCP-GC-IMP Real Exam Questions and Answers FREE Updated on 2021
NEW QUESTION 26
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Agent Name
- C. Company Name
- D. Organization ID
Answer: D
NEW QUESTION 27
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 28
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The phone name
- C. The phone model
- D. The Hardware ID (MAC address)
Answer: D
NEW QUESTION 29
When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?
- A. It should be connected to a different network segment that has access to your company intranet.
- B. It should be connected to a network segment that has outbound access to the public Internet.
- C. It should be connected to the same network segment that the Bridge server is on.
Answer: B
NEW QUESTION 30
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- B. Designated Contacts provide the first level of support for their organization.
- C. Designated Contacts are the only people within an organization with access to the Resource Center.
- D. Designated Contacts are the only people within the organization who may contact and work with support.
- E. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
Answer: A,B,D
NEW QUESTION 31
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. There is a maximum of 50 users to a room.
- C. Notifications can be turned off per room.
- D. You must have the room_user permission to use rooms.
Answer: C
NEW QUESTION 32
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. Base Settings
- B. IP Phone Templates
- C. Managed IP Phones
- D. Default Station configuration
Answer: A
NEW QUESTION 33
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The Hardware ID (MAC address)
- C. The phone name
- D. The phone model
Answer: A
NEW QUESTION 34
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Admin
- B. Activity
- C. Documents
- D. Chat Icon
Answer: A
NEW QUESTION 35
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. People
- B. Groups
- C. Queues
- D. Workspaces
Answer: D
NEW QUESTION 36
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 2
- B. Genesys Cloud 4
- C. Genesys Cloud 1
- D. Genesys Cloud 3
Answer: A
NEW QUESTION 37
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- B. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
Answer: C
NEW QUESTION 38
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Reset the user's password.
- B. Rename the user account.
- C. Create a role for former users and add the user to that role.
- D. Set the user to Inactive for 30 days, then delete the user account.
Answer: D
NEW QUESTION 39
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. employee
- B. Supervisor
- C. User
- D. admin
Answer: B
NEW QUESTION 40
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has outbound access to the public Internet.
Answer: D
Explanation:
Reference:
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NEW QUESTION 41
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Base Settings
- C. Admin > Telephony > Phone Management > Phones
Answer: B
NEW QUESTION 42
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Create an Edge Group
- B. Associate the network interface
- C. Configure the Edge Connectors
- D. Configure a trunk
- E. Authenticate the Edge
- F. Create a Site
- G. Assign the Edge to a Site
Answer: C
NEW QUESTION 43
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