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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When is the best time to offer HP Contractual Services?

A) Upon renewal of the existing services agreement
B) At the time of the new hardware purchase
C) 10 days after the expiration of the HP base warranty
D) Anytime during the hardware lifecycle

2. Which statement is true about the duration of the risk mitigation services?

A) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
B) Duration of services is based on event type, depending on the hardware issue.
C) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
D) Duration of services is based on warranty duration and extensions.

3. When do HP Post Warranty Care Pack Services need to be registered?

A) within 10 days after purchasing the care pack
B) within 90 days after the purchase of the hardware
C) within 30 days after the expiration of the warranty
D) within 10 days after the purchase of the hardware

4. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.

5. How should you counter the following objection?
"I can repair my devices myself."

A) HP standard warranty offers limited support for a short time period.
B) HP Services ensure that your equipment stays up and running.
C) HP Services give you predictability and greater control of TCO.
D) HP Services allow you to choose from various options that best suit your needs.

Solutions: