Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

A) Problem management
B) Deployment management
C) Business analysis
D) Service continuity management

2. The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?

A) Create an inbox to receive and automatically log emails
B) Provide and encourage the use of self-service
C) Collect service experience data to justify improvements
D) Dedicate a service desk agent to providing live-chat support

3. An organization has experienced many security issues due to cyber attacks that target users. The management team has decided to train users to help them understand their role in managing this risk.
Which type of control is this training an example of?

A) Prevention
B) Risk analysis
C) Detection
D) Correction

4. An organization has decentralized its IT function and assigned the responsibility for digital technologies to its business units. There is concern that this approach has made it difficult to manage risks that could impact the entire organization.
Which is the BEST approach this organization can take to initially address this concern?

A) Empower employees to mitigate risks associated with routine operational tasks
B) Establish automated controls to ensure compliance with security policies
C) Ensure the governing body owns risks that present an existential threat
D) Ask business unit managers to define their units' risk capacity and appetite

5. Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?

A) Create a continual improvement register to record suggestions
B) Observe the work and ask questions to see what really happens
C) Invest in value stream mapping tools to document workflows
D) Ask the team members to fully document their concerns

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