Peoplecert ITIL 4 Specialist: High-Velocity IT : ITIL-4-HVIT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. To increase resilience of IT systems, an infrastructure and platform management team has recently adopted the SRE approach. The team is investigating tooling options that can be used to diagnose issues and automate operational responses.
Which tool functionality will BEST help this team?

A) Automating virus detection to improve information integrity
B) Updating firewall firmware in order to reduce technical debt
C) Creating a script to automate failover when a network link fails
D) Managing configuration settings during a network change

2. A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

A) Suspend the staff involved until the investigation is complete
B) Limit the review to technical logs only
C) Conduct a blameless post-mortem focused on learning
D) Escalate the issue directly to supplier management

3. What does a digital organization have to do to create or maintain a competitive advantage?

A) Provide multiple, integrated support channels for products and services
B) Change how the IT function develops products and services
C) Deliver innovative new products and services quickly and reliably
D) Use digital products to automate interactions with consumers

4. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?

A) By improving the design of systems so that the average time to restore the service is minimized
B) By understanding how much scalability is required to maintain service levels during tests
C) By creating notifications for outages introduced with chaos engineering
D) By reviewing single points of failure to find opportunities for additional resilience

5. An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?

A) Minimum viable products
B) Return on Investment (ROI)
C) A/B testing
D) Cost of delay

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