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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do value chain activities support an organization's purpose?

A) By translating the organization's purpose into activities that create value
B) By prescribing specific tools and technologies for service management
C) By defining the organization's governance and compliance framework
D) By documenting all the regulatory requirements

2. Which dimension of product and service management promotes conducting safe-to-fail experiments in complex situations?

A) Information and technology
B) Partners and suppliers
C) Organizations and people
D) Value streams and processes

3. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?

A) General information
B) Partners and suppliers
C) Organizations and people
D) Capability assessment and development

4. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?

A) Focus on value
B) Progress iteratively with feedback
C) Keep it simple and practical
D) Collaborate and promote visibility

5. Which of the following is NOT an activity of digital product and service lifecycle?

A) Acquire
B) Build
C) Agree
D) Discover

Solutions: