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Peoplecert PC0-001 : ITIL 2011 Foundation
- Exam Code: PC0-001
- Exam Name: ITIL 2011 Foundation
- Updated: Oct 26, 2026
- Q & A: 131 Questions and Answers
About Peoplecert PC0-001 Exam
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Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 2011 Foundation |
| Exam Number: | PC0-001 |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, German, Spanish, French, Italian, Dutch, Japanese, Chinese, English |
| Certificate Validity Period: | Lifetime (ITIL v3 / ITIL 2011 certifications do not expire) |
| Real Exam Qty: | 40 |
| Exam Format: | Closed Book, Multiple Choice |
| Related Certifications: | ITIL Master ITIL Intermediate Capability ITIL Expert ITIL Intermediate Lifecycle |
| Sample Questions: |  |
| Exam Way: | Online Proctored Exam or Authorized Test Center. |
| Pre Condition: | No prerequisites required. |
| Official Syllabus URL: | https://www.peoplecert.org/Frameworks-Professionals/ITIL-framework |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Service Management Concepts
|
| Topic 2: Key Principles and Models | - Functions
|
| Topic 3: Service Lifecycle | - Service Design
|
PC0-001 Exam Facts, Digital Convenience and Global Support
Roughly 40 questions in 60 minutes minutes. Timed sessions with 131 practice questions for the PC0-001 exam at VCETorrent teach you to spend those minutes wisely.
The official Peoplecert ITIL 2011 Foundation outline distributes its emphasis like this:
- Service Lifecycle ()
- Key Principles and Models ()
- Service Management as a Practice ()
Three reasons come up again and again. The material is dependable — 131 practice questions for the PC0-001 exam with verified answers, checked daily. The format is liberating — fully digital Peoplecert ITIL 2011 Foundation content that lives on your phone and travels anywhere. And the service is tireless — support staff work in shifts across time zones, so a question sent at midnight gets the same care as one sent at noon.
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No prerequisites required.
Peoplecert ITIL 2011 Foundation Sample Questions:
Question #1
Which one of the following includes four stages called Plan, Do, Check and Act?
- A. The service lifecycle
- B. The seven-step improvement process
- C. The continual service improvement approach
- D. The Deming Cycle
Correct Answer: D 🗳️
Question #2
What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?
- A. What is the return on investment (ROI)?
- B. What is the value on investment (VOI)?
- C. How much did it cost?
- D. How do we keep the momentum going?
Correct Answer: D 🗳️
Question #3
Which process would be used to compare the value that newer services have offered over those they have replaced?
- A. Availability management
- B. Capacity management
- C. Service catalogue management
- D. Service portfolio management
Correct Answer: D 🗳️
Question #4
The BEST description of an incident is:
- A. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
- B. Any disruption to service whether planned or unplanned
- C. An unplanned interruption to service or a reduction in the quality of service
- D. An unplanned disruption of service unless there is a backup to that service
Correct Answer: C 🗳️
Question #5
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
- A. The customer
- B. The process owner
- C. The service owner
- D. The IT director
Correct Answer: B 🗳️
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