Read the PDF, drill in the desktop engine, or practice in any browser — VCETorrent's Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) products adapt to your routine instead of demanding a new one. All three versions carry the same MB-230日本語 practice questions.
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Passing Score: | 700 / 1000 |
| Certificate Validity Period: | 1 year (renewal required) |
| Available Languages: | Chinese (Simplified), Chinese (Traditional), Russian, Arabic (Saudi Arabia), Italian, Indonesian (Indonesia), French, Spanish, Japanese, Portuguese (Brazil), Korean, English, German |
| Exam Format: | Multiple choice, Drag-and-drop, Yes/No, Case study |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD |
| Exam Duration: | 100 minutes |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Sample Questions: | ![]() |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
| Section | Weight | Objectives |
|---|---|---|
| Implement routing | 10% | - Manage queues and routing
|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Implement scheduling | 5% | - Manage services
|
| Implement Connected Customer Service | 10% | - Configure IoT integration
|
| Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
In plain terms, the MB-230日本語 exam is Microsoft's way of verifying that you deserve the Microsoft Dynamics 365 certification, a credential at the Associate level. It tests the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) objectives through applied, scenario-driven questions — the kind that expose the gap between "read about it" and "can do it." It also sits within a broader certification ecosystem that includes Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate, so the effort compounds across your career. That's why a review system built around realistic questions — practice, error correction, self-improvement — beats textbook re-reading every time.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam blueprint spans 8 domains, led by Manage analytics, visualizations, and insights (10%), Manage cases and Knowledge Management (20%), and Implement scheduling (5%). Treat the weightings as your study budget: domains carrying more of the score deserve more of your week. The full topic list is in the exam topics section above — plan against it, not against guesswork.
The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam allows 100 minutes for 40-60 questions. Before test day, turn that into a rhythm: minutes divided by questions equals your per-item budget, and any item burning double its budget gets flagged and revisited at the end. Rehearse the rhythm under a real timer — every VCETorrent test engine session runs one — and finishing with review time becomes your norm, not your hope.
Passing the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam takes 700 / 1000, and each attempt costs $165 USD — including every retake, at full price. The financially sound strategy is arriving over-prepared: drill with VCETorrent practice questions until your timed scores clear the passing mark across several consecutive sessions, then register. You're not being cautious; you're declining to pay for the same exam twice.
Microsoft lists the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) formats as: Multiple choice, Drag-and-drop, Case study, Yes/No. Formats aren't trivia — they change how you should read. For long scenario stems, locate the actual question sentence first; for multi-answer items, verify every option you select. VCETorrent's 373 practice questions cover these formats so thoroughly that on exam day, only the content is new.
You can take the MB-230日本語 exam in English, Chinese (Simplified), Japanese, Korean, German, French, Spanish, Portuguese (Brazil), Arabic (Saudi Arabia), Russian, Italian, Indonesian (Indonesia), Chinese (Traditional). Choose the language where your comprehension is fastest under time pressure — in a timed exam, slow reading is a hidden tax on every question. Testing in English? Daily work with VCETorrent's English MB-230日本語 practice questions doubles as targeted vocabulary training.
The certification earned via the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam stays valid for 1 year (renewal required). Mark the expiry date early and research the recertification path before it looms — a planned renewal is an errand, an expired credential is a project. Since Microsoft sets and updates these policies, confirm the current requirements on the official certification page when your window approaches.
Every version contains the same 373 expert-written questions — you're choosing a study environment:
Most candidates end up combining formats — PDF for reading, an engine for timed rehearsal.
Yes. VCETorrent's free Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) PDF demo contains real sample questions with verified answers, so you can evaluate the quality before paying. Every purchase includes 365 days of free updates, and renewing after that costs 50% of the regular price from your member zone. Test-drive first — confident material has nothing to hide.
Continuously. As Microsoft adjusts the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) exam, our experts revise the bank to match — and customer feedback feeds the same review loop, so your suggestions can shape future versions. Updates are free for 365 days via your member zone; track them through the New Releases section or the VCETorrent newsletter, and re-check 3-4 days before your exam. Expired products repurchase at 50% off to restart the service.
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Delivery first: your Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) practice questions are downloadable instantly and emailed within one minute of payment — if 2 hours pass, check spam and contact support. Install on as many computers as you need. If the exam doesn't go your way, the 100% Money Back Guarantee applies: take the corresponding exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip and your official Score Report PDF within 2 days after the exam — full refunds are processed within 7 days. Not eligible: attempts made within 3 days of purchase, exams never actually taken, free items, and expired orders; the candidate name must match the payer name. Prefer to keep preparing? Exchange for two free exam products of equal value and retain your update service.
Evaluate the free demo first. When you buy, your MB-230日本語 material is downloadable instantly and emailed within one minute of payment — contact support if 2 hours pass — with unlimited installations and remote setup guidance if you need it. McAfee security services protect every transaction, your purchase information is never disclosed, and help is available around the clock.
Stop wrestling the textbook and start training for the exam: download the free MB-230日本語 demo, and let VCETorrent's 373 practice questions turn your Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) preparation into a system that works.
ある企業が顧客サービスのためにオムニチャネルを導入しています。
人為的エラーを最小限に抑え、アクションを自動化するようにシステムを設定する必要があります。システムを設定するための要件は次のとおりです。
* 顧客がチャットを通じて連絡してきた場合、担当者は新しいサポート レコードを作成する必要があります。
* 担当者が回答を調査する場合、ナレッジベースの記事は別のタブで開く必要があります。
* ナレッジベースの記事によって顧客の問題が解決された場合、担当者はチャット経由で顧客に記事を送信する必要があります。
マクロを設定する必要があります。
どのマクロ タイプを使用すればよいですか? 答えるには、適切なマクロ タイプを正しい要件にドラッグします。各マクロ タイプは、1 回、複数回、またはまったく使用されない場合があります。コンテンツを表示するには、ペイン間の分割バーをドラッグするか、スクロールする必要がある場合があります。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

Explanation:
Box 1: Productivity automation
Productivity automation
As an administrator, you can use the actions any number of times across different macros to automate and perform model-driven app operations.
The following screenshot shows the actions that are explained in the subsequent sections.
Box 2: Session connector
Session connector
As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to a session in Customer Service workspace.
Box 3: Omnichannel connector
Omnichannel connector
As an administrator, you can use the actions any number of times across different macros to automate and perform operations related to Omnichannel for Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/macros
産業用暖房、換気、空調ユニット (HVAC) を製造する会社が Dynamics 365 Customer Service を導入しています。
会社では、販売前の問い合わせと既存の顧客サポートの通話を処理する販売前ソリューションを必要としています。ソリューションは次の要件を満たす必要があります。
プリセールスの問い合わせ処理は、サポートコールの処理とは別に維持する必要があります。
会社の Web サイトから収集された販売前の問い合わせは、各国の専任チームが先着順で処理する必要があります。
特定の HVAC システムに関するサポート コールは、それぞれの認定技術者にのみ送信する必要があります。
ソリューションを構成する必要があります。
どのコンポーネントを構成する必要がありますか? 回答するには、回答領域で適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

Explanation:
Box 1: Queue
Presales inquiries captured from the company website must be handled by dedicated teams for each country on a first-come, first-served basis.
The idea of FIFO queuing, also called first-come, first-served (FCFS) queuing, is simple: The first item that arrives at a router is the first item to be handled.
Box 2: Workstream
Presales inquiry handling must be maintained separately from support call handling.
A workstream is a container to enrich, route, and assign work items. The workstream is associated with a channel, such as live chat, voice, or case.
The workstream can belong to multiple channels of the same type, like multiple chat channels. In this case, all the conversations from these channels inherit the routing and work assignment settings of the workstream they belong to.
Box 3: Assignment ruleset
Support calls for specific HVAC systems must be directed only to their respective certified technicians.
Assignment methods determine how a work item is assigned. You can use the out-of-the-box assignment methods or build custom assignment rules by configuring the prioritization rules and assignment rulesets The following assignment methods are available out of the box:
* Highest capacity: Assigns work item to the agent with the highest capacity, among those who have the skills identified during the classification stage, and who have the presence as specified in the allowed presence option of the workstream. In this assignment method, the work items are prioritized in the first in first out manner, that is, the work item that was created first is assigned first. If more than one agent is available with the same capacity, the work item is assigned randomly.
* Round robin
Reference:
https://www.sciencedirect.com/topics/computer-science/first-come-first-served
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams
https://docs.microsoft.com/en-us/dynamics365/customer-service/assignment-methods
注: この質問は、同じシナリオを提示する一連の質問の一部です。一連の質問にはそれぞれ固有の解決策が含まれています。解決策が規定の目標を満たしているかどうかを判断します。質問セットによっては、正しい解決策が複数ある場合もあれば、正しい解決策がない場合もあります。
このセクションの質問に回答した後は、その質問に戻ることはできません。そのため、これらの質問はレビュー画面に表示されません。
電気工学会社が Dynamics 365 Customer Service を導入しています。
エンジニアは 1 時間単位で作業をスケジュールします。
1 時間のブロックが終了する前にジョブを完了したエンジニアは、そのブロック内で新しいジョブを開始することはできません。
ジョブを完了するために追加の 1 時間ブロックの一部を必要とするエンジニアは、その追加ブロックで新しいジョブを開始できないようにする必要があります。
要件を満たすようにフルフィルメント設定を構成する必要があります。
提案された解決策: 1 時間の設定でタイムグループを作成します。
ソリューションは目標を満たしていますか?
Correct Answer: B 🗳️
Explanation: Only visible for VCETorrent members. You can sign-up / login (it's free).
ある企業は、ケース管理にDynamics 365 Customer Service Hubを使用しています。
ユーザーから、ケースタイムラインのメモに「@」記号を入力しても、同僚のリストが表示されないという報告が寄せられています。
メンション機能を有効にし、ユーザーがメンションされた際に通知されるように設定する必要があります。
設定を有効にするには、どの2つの場所を使用すればよいでしょうか?それぞれの正解は、解決策の一部を示しています。
2つ選択してください。
注:正解ごとに1ポイントが加算されます。
Correct Answer: A,D 🗳️
Power Virtual Agents を使用して Dynamics 365 Customer Service 内で動作するボットを作成しました。ボットは音声機能とチャット機能をサポートしている必要があります。また、ボットは次の要件を満たしている必要があります。
* ユーザーが会話を開始すると、ボットはインストールやサポートに関してヘルプが必要かどうかを尋ねる必要があります。
* ユーザーは、要求に応じて実際の人と話すことができる必要があります。
ボットを設定する必要があります。
どうすればいいでしょうか? 回答するには、回答エリアで適切なオプションを選択してください。
注意: 正しい選択ごとに 1 ポイントが付与されます。
Correct Answer:

Explanation:
Viewing page 1 out of 75 pages.
Viewing questions 1-5 out of 373 questions.
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