Microsoft MB-240 : Microsoft Dynamics 365 Field Service Functional Consultant

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Inventory & Purchasing Management: 5-10%

• Operating Purchasing & Product Returns: The examinees will be required to demonstrate competence in creating purchase orders, determining product return alternatives, explaining purchase order processes, as well as finalizing returns.
• Operating Customer Assets: The test takers should demonstrate their skills in creating child assets, configuring asset properties, 3D asset forms, and uses for the customer assets.
• Operating Inventory & Warehouses: This subtopic covers the learners’ skills in viewing product inventory, setting up warehouses and inventory, adjusting inventory, and updating inventory manually with the use of inventory journals.

Potential Candidates and Their Abilities

The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:

• Manage field service mobility.
• Configure field service applications;
• Manage assets and agreements;
• Schedule and dispatch work orders;
• Manage inventory and purchasing;

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Microsoft MB-240: Requirements

The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.

This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.

Skills measured

• Schedule and dispatch work orders (25-30%)
• Manage inventory and purchasing (5-10%)
• Manage work orders (15-20%)
• Configure field service applications (15-20%)
• Manage field service mobility (10-15%)
• Implement Connected Field Service (10-15%)

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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