Salesforce Slack-Con-201 : Salesforce Certified Slack Consultant

You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

• A. Use @channel with every message to notify the entire team of all messages.
• B. Pin important messages and bookmark key documents to the channel.
• C. Disable threads to ensure all replies are visible.
• D. Encourage team members to only post when absolutely necessary to minimize channel noise.

Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

• A. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
• B. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
• C. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
• D. Schedule of Creameri Ice Cream Co. deliveries and expected delays

You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

• A. Suggest all Workspace Admins direct their questions to 24/7 support.
• B. Offload Admin Essentials training to the client's IT team.
• C. Create a tailored series of videos geared towards Workspace Admins.
• D. Revise the SOW to include Admin Essentials sessions for each time zone.

You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

• A. The channel is public but in a workspace that not all users belong to.
• B. The users have not enabled Slack Connect.
• C. The channel is private.
• D. The users have accidentally filtered their search results.

Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

• A. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
• B. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
• C. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
• D. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.