Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 : AB-210

  • Exam Code: AB-210
  • Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365
  • Updated: Sep 06, 2026
  • Q & A: 91 Questions and Answers

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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Optimize AI-driven sales20–25%- Sales productivity and automation enhancement
- Copilot and AI assistant capabilities in Sales
Configure Dynamics 365 Sales core features for AI15–20%- Data and process setup for AI features
- Sales environment configuration
Develop deals using intelligent opportunity research25–30%- AI-assisted deal progression strategies
- Opportunity insights and forecasting
Qualify and prioritize leads using AI15–20%- Lead scoring and qualification models
- AI-driven lead prioritization workflows
Extend and enhance Sales10–15%- Extending Dynamics 365 Sales with AI capabilities
- Integration with Microsoft Copilot and Power Platform

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

Question 1

A sales company uses the Sales Qualification Agent to evaluate inbound leads.
A sales manager updates the qualification criteria to better align with the target customer profile.
After the update, monitoring data shows the following:
- A shift in how leads are categorized compared to earlier results.
- Continued processing of incoming leads.
- No gaps in evaluation activity.
You need to interpret the monitoring data to understand the agent's behavior.
What should you conclude?

A. Differences between current and prior results indicate that earlier evaluations were incomplete.
B. Variation in categorization suggests that external factors are influencing lead evaluation.
C. Lead outcomes reflect updated evaluation criteria applied during processing.
D. Changes in outcome distribution indicate that additional tuning may be required.


Question 2

A company plans to deploy a Dynamics 365 Sales Hub app.
An administrator creates a Power Platform environment with the following configuration:
- The environment does not have a database.
- The environment is a sandbox environment.
- Access to the environment is restricted to a security group.
- The administrator has the System Administrator role.
You need to ensure that the administrator can deploy Dynamics 365 Sales.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A. Enable server-side synchronization.
B. Remove the security group restriction.
C. Assign a Dynamics 365 Sales enterprise license to the administrator role.
D. Create a new environment.
E. Add Dataverse and enable Dynamics 365 apps.


Question 3

A sales team uses Dynamics 365 Sales to manage leads and opportunities.
Sales managers must be able to ensure that every qualified lead results in a follow-up task for the opportunity owner.
You need to create an automated solution by using Power Automate.
Which type of trigger should you use to start the flow?

A. Scheduled
B. Instant
C. Automated


Question 4

A representative asks Copilot why an opportunity is considered high priority. What information should Copilot most likely reference?

A. CRM data and opportunity context
B. Azure billing records
C. SharePoint storage quotas
D. Windows Event Logs


Question 5

Drag and Drop Question
You are responsible for improving lead prioritization in Dynamics 365 Sales.
Sales managers report that predictive scores do not match current conversion trends.
You need to edit the predictive lead scoring model to improve accuracy based on recent lead data.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.


Solutions:

Question 1
Answer: C
Question 2
Answer: C,E
Question 3
Answer: C
Question 4
Answer: A
Question 5
Answer: Only visible for members

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