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Salesforce Administrators upgrading their skills through the CRT-211 exam gets access to more advanced Salesforce features that can take their career to the next level. After passing the Salesforce CRT-211 exam, the Salesforce Advanced Administrator certification can be obtained. With this certification, you can display your proficiency and give your career a significant boost.
NEW QUESTION # 126
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain field market.
What Lightning will satisfy this requirement?
- A. Fields component
- B. Path Component
- C. Highlights Panel Component
- D. Record Detail Component
Answer: A
NEW QUESTION # 127
Salesforce Communities replace the functionality that you may have previously read about (obsolete products):
Select one or more:
- A. Customer Portals
- B. Service Portals
- C. Account Portals
- D. Partner Portals
Answer: A,D
NEW QUESTION # 128
If users role is changed from Emea Sales to US Sales, what will be impact on ownerbased Sharing rule ?
- A. Sharing rule will be recalculated only if users move up in hierarchy
- B. None of sharing rules will be recalculated
- C. All Sharing rules will be recalculated automatically
- D. Only manual sharing will be recalculated
Answer: C
NEW QUESTION # 129
The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.
What should the administrator review to resolve the issue?
- A. Notification Delivery Settings
- B. Outbound Messages
- C. HTML Email Status Report
- D. Email Logs
Answer: D
Explanation:
Email logs provide information about email delivery, such as the sender, recipient, date and time, delivery status, and any error messages. The administrator can use email logs to troubleshoot why users are missing expected email alerts and identify which emails are hitting the daily limit. Reference: https://help.salesforce.com/articleView?id=email_logs.htm&type=5
NEW QUESTION # 130
Which of the following is a typical user of Salesforce Knowledge?
- A. All of the above
- B. Support Agent
- C. Internal Training Team
- D. End Customer
- E. Sales Rep
Answer: A
NEW QUESTION # 131
Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3
- A. Edit all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- B. Transfer all opportunities associated with accounts in the territory, regardless of who owns the opportunities.
- C. View edit transfer and delete accounts assigned to the territory, regardless of who owns the accounts.
- D. View all opportunities associated with accounts in the territory, regardless of who owns the opportunities
- E. Transfer and delete opportunities assigned to the territory, regardless of who owns the opportunities
Answer: A,C,D
NEW QUESTION # 132
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?
- A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.
- B. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
- C. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
- D. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
Answer: B
NEW QUESTION # 133
Universal Container's support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls. How can an administrator automate this process?
- A. Enable entitlements and add the tabs for entitlements and service contracts
- B. Configure a workflow rule that sends an email alert of old cases to the support manager
- C. Create a private Chatter group for customers with high priority service level agreements
- D. Enable Case Feed and add a Contracts custom publisher to the Case Feed Layout
Answer: A
NEW QUESTION # 134
A Manager needs a report created based on the following requirements: All accounts with opportunities Closed-Won. All accounts with Closed Cases. What can you do as a system administrator?
- A. Use Bucket field in Summary
- B. Create a joined report
- C. Use Bucket Field in Tabular Report
- D. Create a custom report type
Answer: B
NEW QUESTION # 135
A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?
- A. Assignment rule, Approval Process, Workflow Rule
- B. Assignment Rule, Auto-Response Rule, Workflow Rule
- C. Assignment Rule, Workflow Rule
- D. Assignment rule
Answer: A
NEW QUESTION # 136
Cloud Kicks has just released a new Process Builder on the Account in production. The end users keep getting error messages that prevent them from completing their updates to the Account.
Which three things should the administrator do to resolve this issue?
Choose 3 answers
- A. Fix the Process Builder in a sandbox and migrate the change to production.
- B. Review the Error Email for the Process Builder and rectify the issues.
- C. Deactivate the Process Builder in production.
- D. Have the users refresh the Account page so they get the current Process Builder.
- E. Manually make the updates to the Account as the logged-in user.
Answer: A,B,C
Explanation:
To resolve the issue with the Process Builder, the administrator should do the following steps:
Review the Error Email for the Process Builder and rectify the issues. The error email contains information about what caused the error and how to fix it.
Deactivate the Process Builder in production. This will prevent further errors from occurring while the administrator fixes the Process Builder.
Fix the Process Builder in a sandbox and migrate the change to production. This will ensure that the Process Builder is tested and validated before deploying it to production. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_troubleshoot_error_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_deploy.htm&type=5
NEW QUESTION # 137
Multiple developers work in the AW Computing developer sandbox for testing and merging code. A developer is reporting that one of the Lightning web Components is no longer visible in the user interface.
What can the administrator use to troubleshoot?
- A. Flex Queue
- B. Apex Jobs page
- C. Setup Audit Trail
- D. Salesferce CLI
Answer: D
NEW QUESTION # 138
An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug Information is missing.
What should the administrator recommend to assist with debugging?
- A. Search the AppExchange to And a tool that assists with debugging.
- B. Platform events are unavailable for debugging.
- C. Set a debug log on the Automated Process entity.
- D. Select the Debug Enabled checkbox on platform events,
Answer: C
NEW QUESTION # 139
How should an administrator ensure article managers use specified values for custom article fields?
- A. Use field dependencies on record type
- B. Create a formula field m the article.
- C. Require a held on the page layout.
- D. Create different record types for different requirements.
Answer: B
NEW QUESTION # 140
Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?
- A. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings
- B. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings
- C. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings
- D. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings
Answer: C
NEW QUESTION # 141
Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. * (1 Point)
- A. False
- B. True
Answer: A
NEW QUESTION # 142
The administrator at Ursa Major Solar has set up IT policies for all user passwords to be a minimum length of 3 characters and have an expiration period of 90 days. The security team recently decided that administrators of any system should have a 15-character minimum password with a 30-day expiration period.
Where should the administrator make this change?
- A. Password complexity requirements on the permission set
- B. Organi2ation-wide password policies
- C. Session Settings on the User record
- D. Password Policies on the System Administrator profile .
Answer: D
Explanation:
Password Policies on the System Administrator profile is a feature that allows administrators to set different password requirements for users with different profiles. Password Policies can specify the minimum length, complexity, expiration period, history enforcement, lockout interval, and warning message for passwords. Password Policies can be used to enforce stricter password requirements for system administrators than for other users
NEW QUESTION # 143
When a sales rep at Northern Trail tiers to submit a discount request on an opportunity they receive an error:
Which two consideration would cause this error?
- A. The approval process is assigned to a queue.
- B. The approval assigned in the process is inactive
- C. This field updated is on a cross-object.
- D. A validation rule prevents the field update
Answer: B,D
NEW QUESTION # 144
The Organization Wide Defaults for SFB Industries on Accounts is set to Private. Because of an acquisition new sales users are going to start using Salesforce but need to see all Accounts. How can this be reflected in Salesforce?
- A. Set Accounts Org--wide defaults to Public read/write
- B. Create a permission set with View All enabled on Accounts and assign to the new users
- C. Create a new profile with View All enabled on Accounts and assign to the new users
- D. Set Accounts Org--wide defaults to Public
Answer: C
NEW QUESTION # 145
The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.
What sharing mechanism should be used?
- A. organization wide Defaults
- B. Manual Sharing
- C. Sharing Settings
- D. Role Hierarchy
Answer: D
NEW QUESTION # 146
A user at SFB Industries has reported that a Quote cannot sync with their Opportunity. What could this issue be a result of? (Select 2)
- A. The Quote has an inactive or archived list price
- B. The user does not have access to the Quote object
- C. The Quote has an inactive currency
- D. The Opportunity already has a quote synced to it
Answer: A
NEW QUESTION # 147
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- B. Set up and configure Entitlement Process to design timelines and track issue resolution.
- C. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
- D. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
Answer: B
NEW QUESTION # 148
The Marketing department at Universal Containers regularly changes the page layout requirements for its Custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects. What can the administrator do to meet this request?
- A. Set up the VP of Marketing as a delegated administrator for the custom marketing objects
- B. Grant the VP of Marketing the ability to login as a user who is a system administrator
- C. Create a custom profile with Edit permission on the custom marketing objects and assign to the VP of Marketing
- D. Enable the Marketing User permission on the user record for the VP of Marketing
Answer: A
NEW QUESTION # 149
Sales reps end partner consultants at Cloud Kicks work on the same kinds of shoe deals. The administrator has been asked to ensure that the Profit new on the Opportunity object is available to sales reps and is hidden from partners using Field Level Security.
Which two features should the administrator use to fulfil this request?
Choose 2 answers
- A. Organization-wide Defaults
- B. Permission Set
- C. Record Type
- D. Profiles
Answer: C,D
Explanation:
A delegated administrator is a user who has been granted limited administrative privileges by an administrator through delegated administration groups. Delegated administrators can perform some administrative tasks without having full access to Setup.
Some functions that delegated administrators can perform are:
B) Build automation and validation rules using screen flows
Screen flows are types of flows that guide users through screens with elements such as text boxes, picklists, radio buttons, etc. Screen flows can also perform actions such as creating records, updating fields, sending emails, etc. Delegated administrators can build automation and validation rules using screen flows if they have been granted access to create and edit flows by an administrator. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_design_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_distribute_delegated_admins.htm&type=5 D) Make updates to permission set configurations Permission sets are collections of settings and permissions that can extend users' functional access without changing their profiles. Delegated administrators can make updates to permission set configurations if they have been granted access to manage users by an administrator. Reference: https://help.salesforce.com/s/articleView?id=sf.users_permissionsets.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.admin_useradmin_delegated.htm&type=5
NEW QUESTION # 150
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