[Feb 25, 2023] Fully Updated 500-445 Dumps - 100% Same Q&A In Your Real Exam
Latest 500-445 Exam Dumps - Valid and Updated Dumps
Cisco 500-445 Exam Syllabus Topics:
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NEW QUESTION 17
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
- A. 384 kilobits/second or higher
- B. 284 kilobits/second or higher
- C. 184 kilobits/second or higher
- D. 424 kilobits/second or higher
Answer: A
Explanation:
The minimum required network bandwidth for an agent connecting to the ECE servers at login is 384 kilobits/second or higher. The other options are not correct.
NEW QUESTION 18
What is the character limit for passwords when installing Enterprise Chat and Email applications?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 19
Which group must an email match to be transferred to any queue?
- A. Application instance
- B. Application path
- C. Media class
- D. Business hour
Answer: B
NEW QUESTION 20
What is an MRD a collection of that is associated with a common communication medium?
- A. route point and DN
- B. skill groups and route
- C. scripts and script selector
- D. skill groups and services
Answer: A
NEW QUESTION 21
What is the default frequency value of ECE Monitors notification?
- A. 60 minutes
- B. 90 minutes
- C. 120 seconds
- D. 60 seconds
- E. 30 minutes
- F. 30 seconds
Answer: D
Explanation:
The default frequency value of the Enterprise Chat and Email (ECE) Monitors notification is 60 seconds. This notification is used to notify the user of any changes in the status of their chat sessions, such as when a customer starts a chat, or when a customer ends a chat session.
NEW QUESTION 22
Which TCP must be opened in the firewall between Services server and Messaging server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 23
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
- A. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
- B. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- C. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- D. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
Answer: D
NEW QUESTION 24
What must be registered to receive chat messages while registering the application for chat API integration?
- A. Bearer token
- B. Integrator
- C. Conversation ID
- D. Webhooks callback URL
Answer: D
NEW QUESTION 25
Which TCP must be opened in the firewall between Services server and Messaging server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.
NEW QUESTION 26
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 27
What are the workflow types in ECE?
- A. Inbound, Outbound, Alarm
- B. Alarm, Outbound, Inbound, Exception
- C. Alarm, Inbound, Exception, Default
- D. Default, Inbound, Outbound
Answer: B
Explanation:
Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.
NEW QUESTION 28
What are three steps in a chat process flow? (Choose three.)
- A. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- B. The agent selects chat in the gadget.
- C. The application server checks Chat EP configuration.
- D. EAAS Instances sends NEW_TASK message to MR PIM.
- E. The customer initiates a chat and hits Chat Entry Point (EP).
- F. The application server displays the chat to the agent with a notification.
Answer: B,E,F
Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
NEW QUESTION 29
Which TCP ports need to be opened in the firewall between the Web Server and Application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 30
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?
- A. 120 minutes
- B. 24 hours
- C. 60 minutes
- D. 240 minutes
Answer: C
NEW QUESTION 31
Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)
- A. Password is not expired.
- B. A smart card is required for interactive logon.
- C. The account is sensitive and cannot be delegated.
- D. Do not require Kerberos pre-authentication.
- E. Use DES encryption types for this account.
Answer: B,C
Explanation:
When configuring the MSSQL service on the database servers, it is important to remove two requirements from the domain account properties. Specifically, the requirement for a smart card for interactive logon and the requirement that the account is sensitive and cannot be delegated must be removed. This will ensure that the MSSQL service runs properly and securely.
NEW QUESTION 32
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
- A. Collect all ECE services logs.
- B. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
- C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
- D. Understand the customer's intent for the flow of emails and chats.
- E. Upgrade to the latest Engineer Special.
- F. Restart the ECE servers.
- G. Know the ECE version and Engineer Specials installed.
Answer: A,C,F,G
NEW QUESTION 33
Where is the Script selector in CCE mapped in ECE?
- A. Queue
- B. Workflow
- C. Call Type
- D. Dialed Number
Answer: C
Explanation:
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
NEW QUESTION 34
Which feature is unable to be deleted or made inactive?
- A. Enterprise Chat and Email
- B. Supervisory Queues
- C. Exception Queue
- D. Unified CCE
Answer: D
Explanation:
Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
Reference:
Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities.
Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it's unable to be deleted or made inactive as it provides the foundation for other Cisco products.
It's important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
Cisco: Cisco Unified Contact Center Enterprise
Cisco: Cisco Unified Contact Center Enterprise Architecture
Cisco: Cisco Unified Contact Center Enterprise Product Overview
NEW QUESTION 35
How do chat entry points behave?
- A. Multiple help links on a website can point to the same entry point.
- B. Each help link on a website must point to a separate entry point.
- C. Each help link on a website can point to the same entry point.
- D. Each help link on a website can point to multiple entry points.
Answer: C
NEW QUESTION 36
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