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Salesforce CRT-271 is a certification exam that is designed for professionals who want to become certified as Community Cloud Consultants. CRT-271 exam is intended to measure the knowledge and skills of the candidate in designing and implementing solutions for business needs in the Salesforce Community Cloud. Certification Preparation For Community Cloud Consultants certification is essential because it prepares the consultant for the challenges that come with building and handling community clouds that require modern social capabilities in a business.
Salesforce CRT-271 is a certification exam that is designed for community cloud consultants. CRT-271 exam is focused on testing the knowledge and skills of individuals in designing and implementing community cloud solutions. CRT-271 exam is intended for professionals who want to demonstrate their expertise in community cloud consulting and help businesses to build online communities.
NEW QUESTION # 104
Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign-on?
- A. Create a custom login page with Social Sign-on capabilities, including authentication providers.
- B. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access.
- C. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page.
- D. Enable Social Sign-on in the Community management preferences menu.
Answer: C
NEW QUESTION # 105
Universal Containers have asked you to help them set up their Salesforce Community and one of their requirements is to make Reports and Content available to members. What Community licence type(s) would you recommend? [Select 2]
- A. Customer Community Plus
- B. Customer Community
- C. Salesforce Community Content
- D. Partner Community
- E. Salesforce
Answer: A,D
NEW QUESTION # 106
Universal Containers rolled out a Community in the Customer Service Napilitemplate for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts inthis group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer
- A. Create a Chattergroup in the Community and include all employees
- B. Create a Chatter group in the internal Salesforce org and include all employees
- C. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
- D. Create a post on a custom object, Announcements that all employees follow
Answer: A
NEW QUESTION # 107
Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?
- A. Override the default Community login page to a custom login page with the logo
- B. Add the logo to the Login & Registration setup page in Community Management
- C. Upload the logo as an externally available Document and include it in the login page
- D. Use URL redirect to redirect users to a custom login page with the logo
Answer: B
NEW QUESTION # 108
Universal Containers is rapidly expanding its partner network across Latin America and Europe and has received feedback that partner engagement has been hampered by the lack of resources in the partners native languages. Which three individual steps should a Community Cloud consultant take to provide a better experience for these international partners? Choose 3 answers Select one or more of the following:
- A. Set up Translation Workbench and ensure translators are assigned
- B. Use the language selector component to let users select their preferred language
- C. Set up custom URLs to route users from country domains to the correct Community pages
- D. Embed a link to Google Translate all pages
- E. Enable multiple languages in the Knowledge language settings
Answer: A,B,E
NEW QUESTION # 109
Universal Containers wants the Community login page to display its company logo. How can the Salesforce Administrator accomplish this in the Community Workspace?
Select one or more of the following:
- A. Upload a logo image file in Login and Registration
- B. Specify a new Community login page that uses the logo
- C. Use a login Flow component to display a logo splash screen
- D. Reference the logo design token in the CSS editor page
Answer: A
NEW QUESTION # 110
Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?
- A. IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
- B. IOS usersshould download the OneCommunity app where they can use their regular community login credentials to access the Community
- C. All users should access a Koa Community via a Desktop browser only
- D. Navigate to the community URL in the browser and a mobile experience will be automatically rendered
Answer: D
NEW QUESTION # 111
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of licence types will enforce usernameuniqueness across all Salesforce organisations and Communities?
- A. Lightning External Apps Plus and Lightning External Apps
- B. Partner Community and Lighting External Apps Plus
- C. Customer Community, Customer Community Plus, and Lightning External Apps
- D. Customer Community and Partner Community
Answer: C
NEW QUESTION # 112
A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers
- A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
- B. Test the Community for member activity, including cases and articles
- C. Make sure customers are NOT members of other Salesforce Communities
- D. Performance test the Community with a large number of members with increased activity
- E. Formalize the member registration process, including automating the account assignment or person account creation
Answer: A,B,E
NEW QUESTION # 113
What should the Consultant consider to meet the business requirements?
- A. High Volume portals are designed for complex use cases that require customization.
- B. Community Cloud supports up to 10 custom objects per Community.
- C. Customer Community Plus license supports up to 10 custom objects per user.
- D. MuleSoft presents custom data from multiple Communicates in a personalized digital experience.
Answer: C
NEW QUESTION # 114
A Salesforce Admin at Universal Containers needs an efficient way to update the colour palette in their newly created Community.
What three things should the Salesforce Admin do to brand this Community using Community Builder?
Choose 3 answers.
- A. Upload the Universal Containers logo image to create a custom color palette.
- B. Adjust the color palette from the Salesforce1 mobile app.
- C. Choose colors for the text and border elements.
- D. Apply a color scheme that is appropriate for the template all at once with the color palette.
- E. Submit a URL reference of a site where the color palette will be matchedautomatically.
Answer: A,B,C
NEW QUESTION # 115
Universal Containers launched their Community built on the Napili template. They would like to update the Community with Live Agent support and additional menu option for Assets. What is the most efficient way for a Salesforce Admin to roll out the new features?
- A. Deactivate the Community to make changes to the Community and reactivate with changes after testing in a Sandbox
- B. Create new Community profiles with the modified features and assign them to customers when the Community is ready for customers.
- C. Make changes to the existing Community after testing in a Sandbox and publish the Community when the changes are ready for customers.
- D. Build a new Community with required features after testing in a Sandbox and deactivate the existing Community
Answer: A
NEW QUESTION # 116
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
- A. Update the internal user record to private under sharing settings
- B. Enable super user access for each partners community role
- C. Uncheck community user visibility under sharing settings
- D. Turn off Portal User Visibility under Sharing Settings
Answer: C
NEW QUESTION # 117
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template.
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A. Add the Language Picker Component to make French and Italian available on the Community Pages
- B. Add French and Italian languages to the Community using the Community Builder Page Editor
- C. Add French and Italian to Language Settings under Admin Setup
- D. Add French and Italian languages to the Community using Site.com configuration
Answer: B,D
NEW QUESTION # 118
A coffee Company has created a Knowledge Base around its products and their usage. Prospective customers need to search for products and view community discussions. Current customers should be able to register and discuss the products they purchased. The coffee company will use the Asset object to track registered products.
How should the coffee company's administrator meet these requirements?
- A. Create a public community for the Knowledge Base, and let current customers sign in to register products
- B. Create a private community for the Knowledge Base, and let all customers register themselves
- C. Create a public community for the Knowledge Base, and let current customers register products in private community
- D. Create a public community for the Knowledge Base, and let current customers register products
Answer: D
NEW QUESTION # 119
Northern Trail Outfitters has recently launched a partner program to increase sales. The VP of Sales has the following goals:
- Drive more revenue from sales channels
- Allow channel partners to provide service to buyers
- Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
- A. Guided selling for Community Cloud
- B. Direct pricing for Community Cloud
- C. CPQ for Community Cloud
- D. Sales channels the Community Cloud
Answer: C
NEW QUESTION # 120
ACME Enterprises wish to establish two Customer Communities one for their VIP Customers and another for all Customers. ACME enterprises do not require different functionality from each Community but rather wish to increase the level of personal interactions from staff in the VIP community. How should the Administrator at ACME Enterprises configure access to the Community?
- A. Public Groups
- B. Permission Sets
- C. Chatter Groups
- D. Sharing Rules
- E. Profiles
Answer: B
NEW QUESTION # 121
A Community has two types of users:
- External users who can belong to multiple Communities.
- Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.
- A. Global Header.
- B. Appending "/one/one.app" to the Community URL.
- C. Mobile Administration.
- D. Community URL.
Answer: A,D
NEW QUESTION # 122
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What is the duration of the CRT-271 Exam
- Passing Score: 62%
- Length of Examination: 90 minutes
- Number of Questions: 60
- Format: Multiple choices, multiple answers
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