[Jan 02, 2025] Free Salesforce Administrator Salesforce-Certified-Administrator Official Cert Guide PDF Download
Salesforce Salesforce-Certified-Administrator Official Cert Guide PDF
Salesforce Certified Administrator exam is a comprehensive test that covers multiple topics related to Salesforce administration. Salesforce-Certified-Administrator exam consists of 60 multiple-choice questions that need to be completed in 105 minutes. The questions are divided into different sections, each with a specific weightage, such as user setup, security and access, standard and custom objects, data management, and workflow automation. Salesforce-Certified-Administrator exam is computer-based and can be taken online or in-person at a proctored testing center.
Salesforce-Certified-Administrator (Salesforce Certified Administrator) Certification Exam is a globally recognized certification that validates the skills and knowledge of individuals who work with Salesforce. Salesforce Certified Administrator certification is designed for professionals who are responsible for managing, configuring, and customizing Salesforce applications for their organizations. Whether you are an experienced Salesforce administrator or a newcomer to the platform, the Salesforce Certified Administrator certification can help you establish your expertise and advance your career.
NEW QUESTION # 62
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers
- A. Download into a Trailhead Playground.
- B. Install in a sandbox.
- C. Test Drive in a production org.
- D. Check edition compatibility.
Answer: A,B
Explanation:
Explanation
A Trailhead Playground is a free, online learning environment that allows you to try out Salesforce features and apps. You can use a Trailhead Playground to test out an app from the AppExchange before you install it in your production org.
A sandbox is a copy of your production org that you can use to test changes and new features. You can install an app from the AppExchange in a sandbox to see how it works in your environment.
Testing an app in a production org is not recommended, as it could affect your live data. Checking edition compatibility is important, but it is not a way to try out an app.
NEW QUESTION # 63
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
- A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
- B. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Select the appropriate email template for each rule entry. - C. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
- D. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
Answer: B
Explanation:
Explanation
Auto-response rules are used to automatically send email responses to lead or case submissions based on the criteria you define. You can create one auto-response rule per object (lead or case) and configure multiple rule entries with different criteria and actions within that rule. To meet the requirement of sending different email notifications based on case priority, you need to create one auto-response rule for cases and configure three rule entries with filters for low-priority, medium-priority, and high-priority cases respectively. Then you need to select the appropriate email template for each rule entry action. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadsautor.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_casesautor.htm&type=5
NEW QUESTION # 64
The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.
What should the administrator utilize to satisfy the request?
- A. Process builder
- B. Task assignment
- C. Flow builder
- D. Workflow rule
Answer: D
Explanation:
Explanation
To automate an outbound message, the administrator should use a workflow rule that defines the criteria for sending the message and the actions to perform when those criteria are met. One of the actions available for workflow rules is sending an outbound message to a designated endpoint URL with specified fields as parameters. Process builder, task assignment, and flow builder are not able to send outbound messages directly. References: https://help.salesforce.com/s/articleView?id=sf.workflow_define.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.workflow_action_outboundmessaging.htm&type=5
NEW QUESTION # 65
The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers
- A. Back-up the Shoe Style values in existing records.
- B. Reactivate the appropriate Shoe Style values after the field type changes.
- C. Select the "Choose only one value "checkbox on the pick list field.
- D. Change the field type from a multi-select picklist field to a picklist field.
Answer: C,D
NEW QUESTION # 66
Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.
How should the administrator configure the policies in my domain settings?
- A. Set the login policy to require login from https://nto.my.salesforce.com
- B. Set the redirect policy to Redirect with a warning to the same page within the domain.
- C. Set the login policy to prevent login from https://login.salesforce.com
- D. Set the Redirect policy to Do Not redirect.
Answer: D
NEW QUESTION # 67
Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.
Which two tools should an administrator use to build this solution?
Choose 2 answers
- A. Validation Rule
- B. Flow Builder
- C. Quick Action
- D. Approval Process
Answer: B,D
NEW QUESTION # 68
An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers
- A. Record Page
- B. Dashboard page
- C. User Page
- D. App page
Answer: A,D
Explanation:
Explanation
App page and record page are two types of pages that an administrator can build and customize using Lightning App Builder for Salesforce mobile app. App pages are pages that display information or tools that don't belong to a specific record; they can be accessed from navigation menus or tabs in Salesforce mobile app. Record pages are pages that display information or actions related to a specific record; they can be accessed by opening any record in Salesforce mobile app. User page and dashboard page are not types of pages that can be built using Lightning App Builder for Salesforce mobile app; they are types of pages that can be built using other tools such as Profile settings or Dashboard Builder. References:
https://help.salesforce.com/s/articleView?id=sf.app_builder_mobile_pages.htm&type=5
NEW QUESTION # 69
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
- A. Configure a Custom Lookup Field for shoe design on the product object.
- B. Use the Standard Object for designs.
- C. Create a Custom Object for shoe design.
- D. Add a custom master detail field for shoe design on the Product Object.
Answer: C,D
NEW QUESTION # 70
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?
- A. Lightning page Tab.
- B. Lightning page Component.
- C. Lightning app page.
- D. Lightning record page.
Answer: A
NEW QUESTION # 71
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
- A. Dashboard Subscriptions
- B. Public Dashboards.
- C. Dynamic Dashboards
- D. Dashboard Filters
Answer: C
Explanation:
Explanation
Dynamic dashboards allow you to display data according to the security settings of the running user. If users have different access levels to data on dashboards, you can use dynamic dashboards to show them only what they are allowed to see.
References: https://help.salesforce.com/s/articleView?id=sf.dashboards_dynamic.htm&type=5
NEW QUESTION # 72
Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.
Which automation solution should an administrator use to implement this request?
- A. Flow Builder
- B. Quick Action
- C. Workflow Rule
- D. Outbound Message
Answer: A
NEW QUESTION # 73
Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference. which two things should the administrator do to display the screen flow? Choose 2 answers
- A. install an app from the AppExchange
- B. Create a tab and add the screen flow to the page.
- C. Add the flow in the utility bar of the console
- D. use a flow element and add the screen flow to the record page.
Answer: B,D
Explanation:
Explanation
To display the screen flow, the administrator should create a tab and add the screen flow to the page. The administrator can also use a flow element and add the screen flow to the record page.
The other options are not relevant to this scenario. Adding the flow in the utility bar of the console will not display the screen flow. Installing an app from the AppExchange is not necessary to display the screen flow.
Here are the steps on how to create a tab and add the screen flow to the page:
Go to Setup > Tabs.
Click New.
Enter a name and label for the tab.
Select the Screen Flow tab type.
Select the screen flow that you want to display.
Click Save.
Here are the steps on how to use a flow element and add the screen flow to the record page:
Go to Setup > Customize > Lightning App Builder.
Select the record page that you want to add the screen flow to.
Click Edit.
Drag the Flow element from the Palette to the canvas.
Select the screen flow that you want to display.
Click Save.
NEW QUESTION # 74
Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage.
Which three options should the administrator use to address this need?
Choose Three answers
- A. Configure Opportunity Path.
- B. Use Validation Rules.
- C. Enable guided selling.
- D. Mark fields required on the page layout.
- E. Use Flow to mark fields required.
Answer: B,C,D
Explanation:
Explanation
Guided selling, validation rules, and required fields on the page layout are three options that can be used to ensuresales reps fill out key fields when working on an opportunity through the process. Guided selling allows administrators to add prompts and guidance at each stage of the path to help reps move forward with confidence. Validation rules allow administrators to enforce data quality and business logic by preventing reps from saving records that do not meet certain criteria. Required fields on the page layout allow administrators to make certain fields mandatory for reps to enter before saving records. Configuring opportunity path can help reps visualize and update key fields at each stage, but it does not make them required or prevent them from moving forward without entering them. Using flow to mark fields required is not possible because flows cannot modify page layouts or field properties. References:
https://help.salesforce.com/s/articleView?id=sf.path_guided_selling.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.validation_rules.htm&type=5https://help.salesforce.com/s/article
NEW QUESTION # 75
Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities.
What should an administrator configure to provide these insights?
- A. Campaign Hierarchy.
- B. Campaign Influence
- C. List Email Activities
- D. Map Custom Lead Fields
Answer: B
NEW QUESTION # 76
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
- A. Collaboration groups are created automatically for every department.
- B. An administrator needs to create a group to enable record sharing
- C. The Add Record action must be configured in the group publisher.
- D. Object layouts should be configured to include the groups related list.
Answer: B,C
NEW QUESTION # 77
An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.
Which two actions can be accomplished via the AppExchange?
'Choose 2 answers
- A. Download standard Lightning components.
- B. Find certified developers and consultants.
- C. Download the Dataloader data tool.
- D. Install industry-specific solution templates.
Answer: B,D
Explanation:
Explanation
The AppExchange is an online marketplace where customers can find apps, components, consultants, developers, and more to extend Salesforce functionality or solve specific business challenges. Some of the actions that can be accomplished via AppExchange are finding certified developers and consultants who can help with custom development or implementation projects; installing industry-specific solution templates that provide preconfigured apps, dashboards, reports etc., for various industries such as manufacturing or healthcare; downloading free tools or components that enhance productivity or user experience; browsing reviews or ratings from other customers who have used certain products or services; etc. References:
https://appexchange.salesforce.com/
NEW QUESTION # 78
A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.
What should the administrator do to free up users licenses for the new users?
- A. Delete former employees user record.
- B. Deactivate the former employees user record.
- C. Change the formers users record to the new user.
- D. Freeze former employees user record.
Answer: C
NEW QUESTION # 79
The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.
What should administrator use to fulfill the requirement?
- A. Approval history related list
- B. Delegated Administrator
- C. Delegated approver
- D. Two step Approval process
Answer: C
Explanation:
Explanation
Delegated approver is a feature that should be used to fulfill this requirement. Delegated approver allows users to delegate their approval authority to another user for a specified period of time, such as when they are out on vacation. Users can specify which approval requests they want to delegate and who they want to delegate them to. References: https://help.salesforce.com/s/articleView?id=sf.approvals_delegate.htm&type=5
NEW QUESTION # 80
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?
- A. Global Value Picklists
- B. Validation Rules
- C. Predefined Field Values
- D. Dependent Picklists
Answer: B
Explanation:
Explanation
To require users to follow the status values as they are on the path and prevent them from reverting back to previous status values, the administrator should use validation rules that check if the status field value is changed from one value to another value that is not allowed by business logic. For example, if status values are New > In Progress > Closed, then a validation rule can check if status is changed from Closed to In Progress or New, and show an error message if true. Predefined Field Values, Global Value Picklists, and Dependent Picklists are not able to enforce status progression or prevent status reversion. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5
NEW QUESTION # 81
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The use is part of a territory hierarchy.
- B. The User is assigned in workflow email alert.
- C. The User is in a Custom hierarchy field.
- D. The User is the highest role in the role hierarchy
Answer: A,B
Explanation:
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. References:
https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
NEW QUESTION # 82
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A. Auto-response rules, Queues, Macros
- B. Auto-response rules, Entitlements, Escalation Rules
- C. Auto-response rules, Queues, Escalation Rules
- D. Auto-response rules, Macros, Entitlements
Answer: C
Explanation:
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4 hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 83
An Administrator supporting global team of salesforce users has been asked to configure the company settings Which two options should the administrator configure?
Choose 2 Answers
- A. Login Hours
- B. Currency Local
- C. Password Policy
- D. Default Language
Answer: B,D
Explanation:
Explanation
Default language and currency locale are two options that an administrator should configure in the company settings to support a global team of Salesforce users. Default language determines the language that is used for labels, buttons, tabs, help text, and messages in Salesforce for all users unless they override it in their personal settings. Currency locale determines the format of currency fields and numbers in Salesforce for all users unless they override it in their personal settings or enable multiple currencies. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_languages.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5
NEW QUESTION # 84
Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.
How should an administrator accomplish the request?
- A. Create a sharing rule so that other agents can view events.
- B. Create an approval process on the Campaign object.
- C. Create a workflow role to update the Event Date Field.
- D. Create a campaign for agents to request event dates.
Answer: D
NEW QUESTION # 85
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Salesforce is a leading customer relationship management (CRM) software that helps businesses manage their customer interactions, sales, marketing, and customer service. The Salesforce Certified Administrator certification exam is designed to test the knowledge and skills of professionals who work with Salesforce as administrators. Salesforce Certified Administrator certification is an industry-recognized validation of expertise in Salesforce administration.
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