Pass Salesforce B2C-Solution-Architect exam questions - convert Test Engine to PDF [Q13-Q29]

Pass Salesforce B2C-Solution-Architect exam questions - convert Test Engine to PDF

Pass Your B2C-Solution-Architect Exam Easily - Real B2C-Solution-Architect Practice Dump Updated Jan 09, 2022

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

NEW QUESTION 13
A global pharmaceutical company wants to roll-out online shopping for customers in multiple countries and needs a quick return on investment (ROI). The company is considering how to market products from prenatal vitamins to drug therapies that improve neonatal outcomes.
Each country has its own regulations around marketing and online sales. Some countries may not allow marketing to Individuals, but will allow marketing to healthcare providers and have different regulations for various channels and touchpoints. In some countries, they are allowed to use curated social content tor product ratings and discussions. In addition, branding Is uniquely defined In each country so the company would like to combine ecommerce with existing content management systems.
What strategy should a Solution Architect recommend to solve these needs?

• A. Multi-org approach with Partner and Customer Communities, B2C Commerce, Heroku, and Mulesoft for SFKA-style development.
• B. B2C Commerce, Marketing Cloud, and Experience Builder with multi-Currency and translation workbench.
• C. Headless BZC Commerce. LINK cartridges. SFRA-style development with Heroku and MuleSoft.
• D. Multi-org approach with Service Cloud, LINK cartridges and translation workbench, and Partner and Customer Communities.

Answer: D

NEW QUESTION 14
Northern Trail Outfitters (NTO) wants to consolidate various legacy commerce platforms into one centrally-managed platform on B2C Commerce. The IT department has been working extensively with web frameworks (such as React and Angular) in recent years and wants to leverage the benefits of B2C Commerce, but maintain the flexibility of the user experience using headless commerce.
Which three considerations, beyond user experience, should a Solution Architect consider before confirming a headless approach?
Choose 3 answers

• A. Developers will still be required to use the Commerce SDK for security purposes
• B. Available Service, Marketing, and LINK accelerators may not work without modifications when using a headless approach
• C. Developers familiar with the web frameworks (React, Angular) will be familiar with the framework used by B2C Commerce
• D. Additional infrastructure (for example Heroku servers) may be required to host the application
• E. Features that are available by default in the Storefront Reference Architecture (SFRA) app will need to be custom built in custom frameworks

Answer: B,C,E

NEW QUESTION 15
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

• A. Default user is required for anonymous storefront shoppers.
• B. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
• C. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
• D. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
• E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

Answer: C,D,E

NEW QUESTION 16
A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

• A. Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
• B. Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.
• C. Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
• D. Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
• E. Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.

Answer: A,B,D

NEW QUESTION 17
A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

• A. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).
• B. Enable MFA on the identity provider (IDP).
• C. Enable SSO on both Service Cloud and Marketing Cloud.
• D. Define which system is acting as an identity provider (IDP).
• E. Configure Marketing Cloud Connect,

Answer: B,C,E

NEW QUESTION 18
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

• A. Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns
• B. Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder
• C. Use SMS as a channel due to its significantly higher engagement rate as compared to email
• D. Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

Answer: B,C

NEW QUESTION 19
A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

• A. Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.
• B. Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.
• C. Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.
• D. Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.

Answer: A,C

NEW QUESTION 20
A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

• A. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
• B. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
• C. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
• D. Allows agents to more easily access customer data to better support customers when they call in

Answer: B,D

NEW QUESTION 21
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

• A. Duplicate Matching Rules
• B. Third-party application or AppExchange tool
• C. Lightning Data Services
• D. Customer 360 Data Manager

Answer: D

NEW QUESTION 22
A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

• A. Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit
• B. Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
• C. Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
• D. Use Marketing Cloud business units as testing environments

Answer: A,C

NEW QUESTION 23
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

• A. Mobile Connect only supports outbound messaging in selected countries
• B. Mobile Connect lacks integration with the service agent console without Digital Engagement
• C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
• D. Social Studio is limited to listening to social channel and not responding

Answer: A,C

NEW QUESTION 24
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

• A. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
• B. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
• C. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.
• D. The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

Answer: A

NEW QUESTION 25
A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

• A. A Sync Person Account object.
• B. Sync Individual object.
• C. Sync Contact object.
• D. Sync Subscriber object.

Answer: A

NEW QUESTION 26
A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?
Choose 2 answers

• A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
• B. The ShippingMethods data extension is missing the label and description field for the corresponding locale.
• C. The subscriber in Marketing Cloud does not have a preferred locale set.
• D. The locale is not set correctly in the body of the email template.

Answer: B,D

NEW QUESTION 27
Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers

• A. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
• B. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
• C. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
• D. NTO can use Marketing Cloud REST API for integrating with Service Cloud.

Answer: B,D

NEW QUESTION 28
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

• A. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
• B. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.
• C. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
• D. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
• E. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Answer: A,D,E

NEW QUESTION 29
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