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NEW QUESTION 29
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements?
Choose two answers.
- A. Assign 0% probability to the first sales stage.
- B. Configure the first stage with the omitted forecast category.
- C. Override the forecast to be 0$ for first stage opportunities.
- D. Instruct sales users to enter 0$ for the opportunity amount.
Answer: A,B
NEW QUESTION 30
How can an Administrator allow all internal users to view a dashboard as a Sales Manager within a sale region?
- A. Create a dashboard to run as a specified user.
- B. Create a dashboard with multiple components.
- C. Create a dashboard to run as the logged-in user.
- D. Create a dashboard for all opportunities in the region.
Answer: A
NEW QUESTION 31
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?
- A. Opportunity, opportunity product, campaign, custom object-shipment status
- B. Opportunity, opportunity product, custom object-shipment status
- C. Lead, account, opportunity product, custom object-shipment status
- D. Lead, opportunity, product, custom object-shipment status
Answer: B
NEW QUESTION 32
A marketing department that runs many concurrent campaigns has specified that the influence timeframe for a campaign is 60 days. What is the impact on the campaign influence for opportunities when a contact is associated to an opportunity in a contact role?
- A. Campaigns in which a contact became a member within the last 60 days will be associated and displayed in Campaigns with Influenced Opportunities Report.
- B. All campaigns created within the last 60 days will be added to the campaign influence related list.
- C. Sales reps can choose which campaigns created within the last 60 days should be added to the campaign influence related list.
- D. All contacts associated with campaigns will be added to the campaign influence related list.
Answer: A
NEW QUESTION 33
Which two are purposes of the AppExchange? (Choose two.)
- A. Customers can share and install apps published by Salesforce partners.
- B. Support users can install the Salesforce Console for Service custom app.
- C. Partners can download accounts and contacts to collaborate on sales deals.
- D. Administrators can download and customize pre-built dashboards and reports.
Answer: A,B
NEW QUESTION 34
Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.
What should a consultant recommend to meet this requirement?
- A. Create a global publisher action to view all customer purchasing activity.
- B. Enable Salesforce Console for Sales to see customer purchasing activity.
- C. Enable the Orders object in Salesforce to track customer purchases.
- D. Create a custom object related to the account, contact, and contract objects.
Answer: C
NEW QUESTION 35
Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers' sales team?
- A. SalesforceA App
- B. Salesforce Mobile app
- C. Custom hybrid App
- D. Salesforce Touch App
Answer: B
NEW QUESTION 36
Universal Containers has a customer base of over 15,000 Accounts and 60,000 Contacts. The marketing manager wants to use the customer data for an upcoming new product launch but is concerned contacts may have moved to different companies.
What should a consultant recommend to ensure customer data is accurate?
- A. Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.
- B. Create a workflow rule to mass email the contacts and capture any email bounces.
- C. Create a workflow rule for an account and contact owner to confirm contact data.
- D. Use a data enrichment tool to verify account and contact data is up-to-date.
Answer: A
NEW QUESTION 37
Which three permissions are set in a user's profile? (Choose three.)
- A. Mass Email
- B. Marketing User
- C. Run Reports
- D. Object permissions
- E. Active
Answer: A,C,D
NEW QUESTION 38
Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel.
What feature meets this requirement?
- A. Workflow Field Update
- B. Assignment Rules
- C. Case Escalation Rules
- D. Case Team Routing
Answer: B
NEW QUESTION 39
Universal Containers has automated the process of creating new account records in Salesforce. All accounts records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.
What can Universal Containers do to address the issue without changing its integration?
- A. Ensure that the generic user has the Modify All Data permission.
- B. Contact Salesforce support to add an index to the account object.
- C. Set the organization-wide defaults for accounts to public read/write.
- D. Ensure that the generic user has NOT been assigned to a role.
Answer: D
NEW QUESTION 40
When importing data, what happens if some records do not meet the data validation criteria?
- A. Import process aborts when it encounters the first invalid record.
- B. Import process requires user authorization to import the invalid records.
- C. Import process fails only for the records with invalid data.
- D. Import process ignores the data validation criteria.
Answer: C
NEW QUESTION 41
Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted. How can these requirements be met?
- A. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull value form the Account object.
- B. Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two field for conversion. Use a trigger to update the Contact field with the Account value.
- C. Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.
- D. Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull value form the Contact object.
Answer: A
NEW QUESTION 42
Universal Containers is planning to hire more sales representatives in response to three consecutive quarters of rapid growth. To optimize their sales impact, the sales management team wants to develop a better sales territory structure. Which two data points should the sales management team consider when developing the new sales territories? Choose two answers.
- A. Attributes needed to segment and categorize customers.
- B. Average number of customers managed by a sales representative.
- C. Number of currencies needed to support each sales territory.
- D. Distance between customer headquarters and their sales representatives
Answer: A,C
NEW QUESTION 43
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
- A. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
- B. Configure a separate leas record type and page layout for the Partner Community.
- C. Add the leads tab to the Partner Community and configure partner profiles to access leads.
- D. Create a customized site where partners can self-register and access their leads.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 44
Universal Containers wants to improve the accuracy of its current sales forecast. It also wants to improve the relevance of its sales stages and the role they play in the sales process.
How should the relationship between the various elements of the sales process be defined to meet these requirements?
- A. Map appropriate sales stage to opportunity stage; assign accurate forecast probability.
- B. Map forecast probability to opportunity probability; assign appropriate sales stage.
- C. Map opportunity stages to forecast categories; assign accurate probability to each stage.
- D. Map sales probability values to forecast categories; assign sales stages accurate percentages.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 45
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