Avaya IP Office Implementation : 6402

  • Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Updated: Sep 06, 2026
  • Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
System Maintenance and Verification- Operational management
  • 1. Software upgrades
    • 2. Backup and restore procedures
      • 3. System testing and validation
        Installation and Initial Configuration- System deployment
        • 1. Initial system configuration
          • 2. Software installation and licensing
            • 3. Hardware installation
              IP Office Solution Architecture- Platform fundamentals
              • 1. System architecture
                • 2. Deployment scenarios
                  • 3. IP Office editions and components
                    User and Telephony Configuration- Endpoint configuration
                    • 1. User profiles and extensions
                      • 2. IP phones and digital phones
                        • 3. Hunt groups and call routing
                          Applications and Unified Communications- Integrated applications
                          • 1. Voicemail configuration
                            • 2. Mobility and remote worker support
                              • 3. one-X Portal and collaboration features
                                Networking and SIP Integration- Network services
                                • 1. LAN and WAN connectivity
                                  • 2. SIP trunk configuration
                                    • 3. Security and firewall considerations
                                      Troubleshooting- Problem diagnosis
                                      • 1. SIP and network troubleshooting
                                        • 2. Diagnostic and monitoring tools
                                          • 3. Call processing issues
                                            • 4. Endpoint registration problems

                                              Avaya IP Office Implementation Sample Questions:

                                              Question #1

                                              When connecting a 1600 series IP telephone to an IP500v2, which license is required?

                                              • A. Privileged Edition
                                              • B. IP500 Public Worker
                                              • C. Avaya IPEnd Points
                                              • D. IP500 Data Networking
                                              Answer: C
                                              Question #2

                                              When using the IP Office Manager program on a PC, which statement is true?

                                              • A. The configuration is automatically saved to the control unit every time you selectOK.
                                              • B. The configuration is held in the Manager application until you save it to the control unit.
                                              • C. The configuration is dynamically updated to the control unit after every keystroke.
                                              • D. The configuration is automatically backed up to the SD Card every 5 minutes.
                                              Answer: B
                                              Question #3

                                              A call is directed to the first hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

                                              • A. the general sampling mailbox because hunt groups do not have mailboxes
                                              • B. the first hunt group mailbox only
                                              • C. the second hunt extension group mailbox only
                                              • D. both the first and second hunt group user mailboxes
                                              Answer: B
                                              Question #4

                                              Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?

                                              • A. Advanced File Upgrade
                                              • B. HTMLconverter
                                              • C. LVM Greeting Utility
                                              • D. Save Files asfeature within Manager
                                              Answer: C
                                              Question #5

                                              A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?

                                              • A. In ARS short codes set the telephone number field to NSi.
                                              • B. Enable the Replace Caller ID with DID/DD1 option on the user tab.
                                              • C. In ARS shortcodes set the telephone numberfield to NE.
                                              • D. Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
                                              Answer: A

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