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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Real Exam Qty: | 59 |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Scenario-based |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Related Certifications: | Avaya SME Communications Solutions Avaya IP Office Implementation |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| Topic 2: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Topic 3: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Topic 4: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Topic 5: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Topic 6: Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
VCETorrent refunds you in full if you take the Avaya Small and Medium Enterprise (SME) Communications Solutions exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Delivery is by email within 1 minute of purchase — contact support if nothing arrives within 2 hours.
The 3000.3 exam is a Avaya certification exam covering the Avaya Small and Medium Enterprise (SME) Communications Solutions syllabus shown above. It forms part of these credential paths: Avaya IP Office Implementation, Avaya SME Communications Solutions. Most candidates are working people studying around jobs and families, which is why VCETorrent built its 59 practice questions for fragmented schedules — PDF, Desktop Test Engine, and Online Test Engine formats included.
Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 Register for the Avaya Small and Medium Enterprise (SME) Communications Solutions exam through these official channels:
Once your date is confirmed, your VCETorrent practice questions arrive by email within 1 minute, so the study clock starts immediately.
The official Avaya Small and Medium Enterprise (SME) Communications Solutions outline divides the exam into 6 domains, the largest being Telephony & Messaging Applications (15%), Solution Design & Architecture (20%), and Maintenance & Troubleshooting (10%). The full list is in the topics section above, and VCETorrent's 59 practice questions address every domain in it.
Registration for the Avaya Small and Medium Enterprise (SME) Communications Solutions exam costs $125 USD, and the passing score is 70%. Retaking means paying the fee again, so check your level with the VCETorrent engines before you commit to a date.
Everything needed to start the minute your order arrives: 59 practice questions for the Avaya Small and Medium Enterprise (SME) Communications Solutions exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Also included: a free demo, 365 days of free updates, a 50% renewal discount afterward, unlimited installations, and remote installation guidance from professional IT staff if you need it.
Avaya recommends these training resources for the Avaya Small and Medium Enterprise (SME) Communications Solutions exam:
Reinforce the training with the 59 practice questions from VCETorrent — short, frequent sessions fit working schedules better than marathon weekends.
No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems Since requirements can change, confirm the current version on the official Avaya exam page before scheduling.
The Avaya Small and Medium Enterprise (SME) Communications Solutions exam contains 59 with a limit of 90 minutes. That is tight pacing — rehearse it in the VCETorrent Desktop Test Engine's timed mode until it feels natural.
Which item must be completed for an IP Office user to be counted in CCR as an agent?
Correct Answer: A 🗳️
When planning an IP Office upgrade to a new software version, which four factors should be considered before upgrading?(Choose four.)
Correct Answer: A,B,C,D 🗳️
Which two are power option for IP telephones on the IP Office? (Choose two.)
Correct Answer: B,D 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
Correct Answer: C 🗳️
A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?
Correct Answer: C 🗳️
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