ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. What supports the continual improvement of an ISMS?

A) The update of action plans
B) The update of eternal audit reports
C) The update of documented information

2. Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management According to scenario 8, Tessa created a plan for ISMS monitoring and measurement and presented it to the top management Is this acceptable?

A) Yes, Tessa can advise the top management on improving the company's functions
B) No, Tessa must implement all the improvements needed for issues found during the audit
C) No, Tessa should only communicate the issues found to the top management

3. An employee of the organization accidentally deleted customers' data stored in the database. What is the impact of this action?

A) Information is not available to only authorized users
B) Information is modified in transit
C) Information is not accessible when required

4. Which of the following is the information security committee responsible for?

A) Treat the nonconformities
B) Set annual objectives and the ISMS strategy
C) Ensure smooth running of the ISMS

5. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body The certification body rejected NetworkFuse's request to change the audit team leader. Is this acceptable?
Refer to scenario 10.

A) No, because an auditee cannot request the rejection of an audit team member
B) No, auditee's requests for the replacement of auditors must be accepted
C) Yes, because NetworkFuse did not give a valid reason to support their claims

Solutions: