The Beryl Institute Certified Patient Experience Professional : CPXP

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?

A) A Six Sigma control plan
B) An inter-rater reliability tool
C) A "5 Whys" exercise
D) A regression analysis

2. Which is the MOST effective use of real-time data collection?

A) Providing opportunity for immediate recognition
B) Identifying patterns and trends for organizational change
C) Shaping organizational strategy
D) Revealing needed facility-wide improvements

3. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Venn diagram
B) Flow chart
C) Run chart
D) Affinity diagram

4. Which leadership action MOST supports a sustainable culture of patient experience improvement?

A) Waiting to address recurring concerns during the annual strategic planning cycle only
B) Delegating all patient experience work solely to the patient relations department
C) Reviewing patient experience scores privately at the executive level only
D) Setting clear expectations, conducting regular leadership rounding, and acting on feedback with visible accountability

5. Which of the following is an example of a process measure?

A) Wait times for lab test results
B) Rate of hospital-acquired infections
C) Length of hospital stay
D) Patient satisfaction

Solutions: