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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Predictive Routing continuously improves over time as more interaction data becomes available.
(True/False)
Response:

A) True
B) False

2. How are past visitor interactions shown in the Journey Timeline?
Response:

A) As event bubbles with timestamps
B) As agent performance scores
C) As node-based flowcharts
D) As log files

3. Once GPR is active, which of the following does the system continually use to make routing decisions?
Response:

A) Predefined agent priorities
B) Predictive models trained on historical data
C) Randomized agent rotations
D) Real-time IVR keyword detection

4. Which two goals can GPE analytics help organizations achieve?
(Choose two)
Response:

A) Optimize visitor engagement timing
B) Improve digital conversion rates
C) Reduce hardware usage
D) Increase agent call time

5. Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A) Interaction timestamps
B) Agent handle time trends
C) Number of agent certifications
D) Customer sentiment data

Solutions: